Messages

1

MiVoice Office 250/Mitel 5000 / Re: Dialed Extension ringing wrong extension

« on: October 10, 2019, 12:22:24 PM »

TE,

So I have an update.  So no explanation on how calls started forwarding to x1335 and no explanation on how calls stop forwarding.  Now calls are going to x1309.  I did look under Forward information and didn't see anything which is what I expected.  Thanks for your help.  I will mark thread as closed.

2

MiVoice Office 250/Mitel 5000 / Re: Dialed Extension ringing wrong extension

« on: October 04, 2019, 01:01:20 PM »

Responding to DND,

I just moved the user to that extension and just login to their voicemail with their passcode.  I moved 3 other teachers and everything works correctly for them.

3

MiVoice Office 250/Mitel 5000 / Re: Dialed Extension ringing wrong extension

« on: October 04, 2019, 11:52:52 AM »

TE,

No user profiles.  Only forward path I see is to voicemail.

4

MiVoice Office 250/Mitel 5000 / Re: Dialed Extension ringing wrong extension

« on: October 04, 2019, 10:26:17 AM »

TE,

I checked both those settings and nothing is being forwarded to x1335.  I just thought of another piece of information.  I moved teacher from x1309 to x1335 so I did have to move mailboxes.  I moved teacher that is now at x1309 from x1329.  I don't know if that will help.

5

MiVoice Office 250/Mitel 5000 / Dialed Extension ringing wrong extension

« on: October 04, 2019, 09:21:41 AM »

Ok, I have an issue going on and I can't seem to find a cure.  When we dial x1309 it is ringing x1335.  I have looked at configurations and nothing looks off.  I don't see anything on the phone saying forwarding call.  On x1335 it does say forwarded call from the extension that dialed x1309.  Any help would be appreciated or if you need more details I will freely give.  Phones are 5312 and system is Myvoice 250 verson 6.3.7.58 - Release version 6.3 sp1