Messages

1

Mitel MiVoice Business/MCD/3300 / Re: Emails failing using Office 365

« on: October 11, 2021, 02:14:48 PM »

Thanks

Where do you set the email settings?

Micollab -> Configuration -> E-mail settings is set with?

Server to use for outbound SMTP: smtp.office365.com
Mail server user id: a valid email address
Destination port for outbound SMTP: Port 587 - TLS encryption if available

Then in

Micollab -> Applications -> NuPoint Web Console -> Unified Messaging -> Smartest Configuration I have "Use the Mail Server User ID configured in the MSL server-manager"

As far as I can see this should work

2

Mitel MiVoice Business/MCD/3300 / Emails failing using Office 365

« on: October 09, 2021, 04:31:52 PM »

Can anyone help with this error. Im trying to setup voicemail to email via O365. I have set the smtp settings but its still not working. I have this in the log which would suggest its trying to send as root@

How do I change this to be the email address?

I have already set the From in SMTP Smarthost Configuration to be "Use the Mail Server User ID configured in the MSL server-manager"

Code: [Select]

2021-10-09 04:02:20.390474500 delivery 5443: failure: 127.0.0.1_failed_after_I_sent_the_message./Remote_host_said:_554_5.2.252_SendAsDenied;_micollab@domain.co.uk_not_allowed_to_send_as_root@micollabserver.domain.co.uk;

3

Mitel MiVoice Business/MCD/3300 / Monitoring the phone system

« on: May 14, 2020, 07:25:29 AM »

So I have SNMP setup to get some data on the phone system but would really like to get the number of SIP lines that are being used. The Contact centre API does not seem to give me this and is only agent related.

We currently have 180 lines and I want to know if we are using them all or getting close. We also have ISDN that we use for backup so it would be good to monitor if we have failed over onto that.

Is anyone reporting on these sort of metrics. Can anyone point me the right direction?

4

Mitel MiVoice Business/MCD/3300 / Re: Remote deploy Contact Centre Client

« on: March 22, 2019, 08:58:06 AM »

Thats a shame. Did you find a way to do the contact centre client?

Can you explain this

The only way we've figure out how to get around the QR code activation nonsense is to tell our customer test user to web-browse to the user portal. Once they click on it there they become activated.

5

Mitel MiVoice Business/MCD/3300 / Remote deploy Contact Centre Client

« on: March 20, 2019, 04:19:31 PM »

Hi,

I need to roll out contact centre client and Micollab client to about 500 users. Some of the users are remote so I also need to push out the MiVoiceBorderGatewayConnector.

I have worked out the silent install for Contact Center Client so can do that via a batch script however, I would like to be able to set the soft phone extension.

I have the MSI for the Micollab client but it looks like it installs per user and then you need to use the QR code. This feels that it's not going to work with users hot desking on different machines.

Finally MiVoiceBorderGatewayConnector installs but I can not set the connection.

I really don't want to have to manually do this on all the machines. Does anyone have a method of rolling these there products out. It feels like I can not be he first person who has done this.

Thanks