Messages

1

MiVoice Office 250/Mitel 5000 / Re: Auto-Greeting send to operator stuck in loop

« on: April 11, 2019, 02:27:00 PM »

It ended up being a corrupt HG.

Who would have thunk it.

Thank you!!!

2

MiVoice Office 250/Mitel 5000 / Re: Auto-Greeting send to operator stuck in loop

« on: April 11, 2019, 01:45:26 PM »

Really wish I knew where in MiVoice DB Programming you spoke of.

This system is so brand new to me. Just learning it.

3

MiVoice Office 250/Mitel 5000 / Re: Auto-Greeting send to operator stuck in loop

« on: April 10, 2019, 04:21:23 PM »

Yes, that is correct - When the CRA sends it to the HG, how do we find out which HG it's going to?

Attached is what i BELIEVE is the HG that it's being sent to. I'd imagine that's the one because that is the one that it gets sent to when 0 is pushed.

4

MiVoice Office 250/Mitel 5000 / Re: Auto-Greeting send to operator stuck in loop

« on: April 10, 2019, 03:44:01 PM »

I agree it should show up as transferred from, but it's coming up Intercom call, ringing once, and then not forwarding to OPERATOR group.

I have tried again and again to pickup when it happens, it's too fast.

The operators phones is a group of users who get the outside calls, I'm not sure what you mean.

5

MiVoice Office 250/Mitel 5000 / Auto-Greeting send to operator stuck in loop

« on: April 10, 2019, 02:57:35 PM »

Hi everyone,

When a person calls us the autogreeting plays as intended, and all user entered options work - such as hitting 0 for operator.

However, if they don't select anything - it forwards them to the operator - at that time, the system rings once as an "Intercom" call - but doesn't pick up. So the person calling gets stuck in a loop stating no one is available.

I have camping on.

Any idea? Thanks.

6

MiVoice Office 250/Mitel 5000 / Re: Random Chirps

« on: March 14, 2019, 03:32:18 PM »

Not sure what you mean -

This system is brand new to me so I apologize for the lack of answers.

Also, I was just having a laugh and being snark - My fault.

7

MiVoice Office 250/Mitel 5000 / Re: Random Chirps

« on: February 19, 2019, 10:48:08 AM »

Glad to see you all don't have a clue either

8

MiVoice Office 250/Mitel 5000 / Re: Random Chirps

« on: February 08, 2019, 03:24:42 PM »

Also, Firewall is blocked to 5060 and only accepting calls from IP's from SIP Provider.

9

MiVoice Office 250/Mitel 5000 / Random Chirps

« on: February 08, 2019, 03:18:03 PM »

Hello,

We have an issue where all members of the operator group will randomly get chirps on their Mitel Phones.

Mitel 5000 PBX with 5320e Phones.

if I catch it in time, it says "Intercom call" - but .......

Thanks.