Messages

1

Mitel MiVoice Business/MCD/3300 / Re: User voicemail set up but does not answer calls.

« on: October 12, 2018, 08:11:17 AM »

You solved the problem, really appreciate that.

I have to look after many systems and applications, without training on any of them.

I set the first alternative to be the same as a user who's voicemail was working.

You said, have you set the first alternative to voicemail, implying that a certain setting is specifically for voicemail.   I've now read a Mitel doc that describes basally what first alternative routing is.  Where in the system does it specify that a certain routing will enable voicemail?

Thanks again, saved me a lot of time and effort.   

2

Mitel MiVoice Business/MCD/3300 / User voicemail set up but does not answer calls.

« on: October 11, 2018, 10:48:55 AM »

Mitel 3300.

One user reported that his voicemail was not responding when someone rings his extension when he is not in the office.

The voicemail setup in his user and device configuration looked AOK.  The voicemail account was recreated, still the same.  Next his entire user and device record was deleted and re-added (using the same extension number) including voicemail.

The phone works normally in every other respect. The user can access his voicemail from the handset, set up personal greetings etc but when anyone rings his phone, it never goes to voicemail.

The extension has been working for years without a problem.

Any advice appreciated.