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Mitel MiVoice Business/MCD/3300 / ACD ring order
« on: November 16, 2018, 08:58:14 PM »
Is it possible to have calls in an ACD ring in a certain order rather than having it ring to the agent with the longest idle time?
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Mitel MiVoice Business/MCD/3300 / Re: Total Abandonment
« on: October 04, 2018, 07:03:45 PM »
How do I know what the different spectrum intervals are?
Activity period Abandoned Maximum delay to abandon (hh:mm:ss) Spectrum interval 1 % of contacts abandoned Spectrum interval 2 % of contacts abandoned Spectrum interval 3 % of contacts abandoned Spectrum interval 4 % of contacts abandoned Spectrum interval 5 % of contacts abandoned Spectrum interval 6 % of contacts abandoned Spectrum interval 7 % of contacts abandoned Spectrum interval 8 % of contacts abandoned Spectrum interval 9 % of contacts abandoned Spectrum interval 10 % of contacts abandoned
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Activity period Abandoned Maximum delay to abandon (hh:mm:ss) Spectrum interval 1 % of contacts abandoned Spectrum interval 2 % of contacts abandoned Spectrum interval 3 % of contacts abandoned Spectrum interval 4 % of contacts abandoned Spectrum interval 5 % of contacts abandoned Spectrum interval 6 % of contacts abandoned Spectrum interval 7 % of contacts abandoned Spectrum interval 8 % of contacts abandoned Spectrum interval 9 % of contacts abandoned Spectrum interval 10 % of contacts abandoned
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Mitel MiVoice Business/MCD/3300 / Total Abandonment
« on: October 03, 2018, 01:58:06 PM »
How would I calculate the total abandonment? Would I add the short and long abandonment from the Queue Group Performance by Queue report?
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