Messages

1

MiVoice Office 250/Mitel 5000 / Re: Phones cannot answer hunt group calls

« on: August 28, 2018, 02:20:56 PM »

From my understanding, since this is a UCD, they don't need to be logged in. Using 326 feature code to log in returns the message "cannot access reserved feature".

Not sure if you can see the attachment from my previous post that has a screenshot of the settings but here they are:

Announcement: NONE
Overflow: NONE
Recall: 2506

Group Call Pick-up: It is not X'ed out, just says no.

Return ACD Calls to Hunt Group: No
Send Camp-On Notifications to Members in DND: No
Use ACD Agent IDs: No

Timers:
No Answer Advance: 18 seconds
Announcement: 18
Overflow: 72
Recall: 30
Wrap-up: 15 (This is X'ed out)
Average Connect time per call: 60

2

MiVoice Office 250/Mitel 5000 / Re: Phones cannot answer hunt group calls

« on: August 28, 2018, 01:58:43 PM »

Also, I am by no means a phone guy.

Then your first call should be to your vendor.

Our vendor charges us out the ass so I'm trying to avoid that.

3

MiVoice Office 250/Mitel 5000 / Re: Phones cannot answer hunt group calls

« on: August 28, 2018, 10:34:40 AM »

Is this an ACD or UCD hunt group?

It is an UCD Hunt Group. Attached is the hunt group settings.

david.moore.83,

I could be wrong, but it sounds as though that Hunt Group is an ACD Hunt Group and they have been logged out. Try this the next time it happens.

Dial 4+HG#, example: 42000 for HG 2000, and see if they retrieve the call. If they do then just log them back into the Hunt Group. You can also go to the Hunt Group and see if the ACD flag is checked.

System > Devices and Feature Codes > Hunt Groups > HG # > ACD Hunt Group: Yes

Thanks,

TE

Upon pressing 4, It gives me the option to reverse call transfer and dialing the extension afterwards outputs "No call to reverse transfer"

Also, I am by no means a phone guy.

4

MiVoice Office 250/Mitel 5000 / Phones cannot answer hunt group calls

« on: August 27, 2018, 04:53:03 PM »

When calling the hunt group, all 3 phones (Mitel 8528) ring. Upon lifting the handset, the phone displays the call duration time 0:00 then 0:01 but never gets to 0:02. It insteads ask for an extension. And the phones continue to ring, as if the call was never answered at all. This behavior is only exhibited when a call comes from the main hunt group number(xxx-xxx-xxxx). The phones can successfully answer a hunt group call from the hunt group extension(2001) and their individual extension.

This behavior just started today. It never acted this way before. The only change was a power outage that occurred this weekend and the phone system needed rebooted this morning.

Any help would be much appreciated.