Messages

1

Mitel MiVoice Business/MCD/3300 / Re: MiVoice Business - Inbound Callers w/ CID ending in 0 hear 1 ring & dial tone

« on: May 19, 2020, 04:57:25 PM »

What do you see from the MiVB side? You get the ring and the disconnect or nothing? What does the signaling of the call look like in a capture?

See the call connects.  After 30 sec. of the Calling Party hearing dial tone sound, the call disconnects.  Signalling looks the same on a good call vs. a bad call.

Funky. Who is the SIP carrier and what is the version of the MiVB and MBG if you are using one? Is this a new install or an issue that just popped up at an existing site?

This issue popped up for an existing customer.   We did an RTP capture from the ISP's SBC.   The Calling Party can stay on the line for 30 secs of dial tone sound and then the call disconnects with a   SIP: BYE   from the Mitel-3300-ICP.  Mitel support is currently investigating, but was trying to deflect blame before hand.

2

Mitel MiVoice Business/MCD/3300 / Re: MiVoice Business - Inbound Callers w/ CID ending in 0 hear 1 ring & dial tone

« on: May 16, 2020, 03:21:07 PM »

What do you see from the MiVB side? You get the ring and the disconnect or nothing? What does the signaling of the call look like in a capture?

See the call connects.  After 30 sec. of the Calling Party hearing dial tone sound, the call disconnects.  Signalling looks the same on a good call vs. a bad call.

3

Mitel MiVoice Business/MCD/3300 / Re: MiVoice Business - Inbound Callers w/ CID ending in 0 hear 1 ring & dial tone

« on: May 15, 2020, 11:52:35 PM »

Weird one.

What are the accesses? PRI, SIP, Analog?

SIP

4

Mitel MiVoice Business/MCD/3300 / MiVoice Business - Inbound Callers w/ CID ending in 0 hear 1 ring & dial tone

« on: May 15, 2020, 05:40:36 PM »

Wondering if anyone has ever ran into this issue before for inbound calls into a MiVB system.  All Calling Party numbers whose 10 digit number ends with the digit 0 will hear 1 ring and then hear a dial tone sound.   Inbound calls work fine from all other numbers.


example:  XXX-XXX-7470 calls a MiVoice Business number and hears 1 ring and then gets a dial tone sound.

                XXX-XXX-7471 can call a MiVoice Business number just fine.

5

Mitel MiVoice Business/MCD/3300 / Call History for Ring Group with Keyline Appearance members

« on: September 13, 2018, 11:20:37 PM »

Hello everyone.  On inbound calls to a Ring Group with Keyline Appearance provisioned, is it normal behavior to not see the Missed or Received calls in the Call History on a member's phone display when the person either doesn't answer the call or does answer the call after seeing the Keyline flashing.

Can't see the call in the end user portal's Call History either.

SMDR logs in the MiVB Server does show the call when you search using the member's TN.

If its not normal, how would this be fixed?

6

Mitel MiVoice Business/MCD/3300 / Re: Voice Mail Admin

« on: September 04, 2018, 03:36:53 PM »

after dialing 9999 and hearing "You are being transferred to the Administrator."   .............  I am currently getting "That extension is not valid.  Please try again." 

7

Mitel MiVoice Business/MCD/3300 / Voice Mail Admin

« on: September 04, 2018, 09:44:23 AM »

Hello everyone and thanks for this excellent forum.

I am trying to reach the Voice Mail Admin TUI by dialing 9999 after reaching the voice mail greeting but I am getting "I'm sorry the system is not configured for that feature".

Any help to get this working would be greatly appreciated.