Messages

1

Mitel Software Applications / Re: Agent / ring group member question

« on: May 17, 2024, 09:42:39 AM »

I know that I could maybe use life cycle reports for finding out what agent took the call. But I'm often looking in device logs and I was hoping that I could find it in the device log (that would be a time saver) or in one of the other logs.

The next member or index, I really need for an issue for a customer. They are complaining about calls getting offered to the same agent to often.

Regards

Jo

2

Mitel Software Applications / Agent / ring group member question

« on: May 13, 2024, 08:18:26 AM »

Hello,

Can you see on the MiCC in the logs what agent/ring group member has taken a specific call?

Is there a way to now what member is next in line in a cascade circular ring group?

Or is there a way to get the index?

Regards

Jo

3

Mitel Software Applications / Question variable compare Micc

« on: July 05, 2018, 03:49:10 AM »

Hi all,

I'm trying to do some comparisons of variable
How do you guys solve the comparisons like "do not contains", "ends with"?

Is there also some documantation on the use of functions in the variable compare brache like how to use String.Concat?

Thanks

Jo