Messages

1

Mitel MiVoice Business/MCD/3300 / Re: Alternate Transfer failing

« on: July 21, 2023, 07:38:58 AM »

I used the blind transfer to specified extension (the system speed call) - and worked great.  Thanks!

2

Mitel MiVoice Business/MCD/3300 / Alternate Transfer failing

« on: July 20, 2023, 05:10:54 PM »

I'm trying to setup an Alternate Transfer in the NuPoint Call Director of our Mitel 3300.  I've tried the Dial String with the number, the number with 1 at the beginning, the number with 8 (number to dial outbound) at the beginning and the number with 8 and 1 at the beginning.  When I place a test call and select the Menu number for the Alternate Transfer, it hangs up the call and never transfers.  I have the No Answer Timeout set for 30.

Any ideas?

3

Mitel MiVoice Business/MCD/3300 / Re: NuPoint Call Flow

« on: November 15, 2021, 11:08:07 AM »

This has been resolved.  We determined Line Group 1 was actually not being used. There was a mailbox that transferred to IVR.  Long story, but setup 4 years ago was a convoluted mess.

4

Mitel MiVoice Business/MCD/3300 / NuPoint Call Flow

« on: November 12, 2021, 06:11:42 PM »

We updated our Line Group 1 call flow with different menu options, but the changes are not working when placing a test call.  It's acting like it's still using the "old" call flow.
I've been working with our provider on a "test" call flow and finally got that working, but when copying it to the Line Group 1 flow - it seems to not have updated.

Any idea what I'm missing?

5

Mitel MiVoice Business/MCD/3300 / Re: Mitel 6920 - Teleworker setup

« on: February 16, 2021, 11:02:06 AM »

It may be the firmware see


https://mitel.custhelp.com/app/answers/answer_view/a_id/1010319/1378803773

Cause
69xx sets are preloaded from the factory running 1.3.1.37.
This allows Mitel sets to connect to cloud services without the appropriate DHCP options ie option 125, RCS programming or MDNS.

69xx phones will boot up presenting the Voice Services screen

In order to boot up to this point the phone still requires it's own IP, whether it's using DHCP or hardcoding an IP Address.
Resolution
In order to toggle between the 2 Voice Service Screens
Phone first will appear with the following screen:
Initial screen

Press the "up" direction on the navigation cluster or
Use the touch screen on the 6940 and Press Service Type
 

 
 
Now press the right arrow softkey which toggles the screen to the MiVoice Border Gateway Screen
 

Press the "down" direction on the navigation cluster will allow you to enter the IP of the MiVoice Border Gateway Server or
Touch the IP address box on the 6940 and enter the IP of the MiVoice Border Gateway
 


Press save and restart the phone.

 
Additional Notes
Additional Notes
Note once the phone connects to the TFTP server of the Controller/Mivoice Border Gateway it will download whatever firmware is installed.

Refer to the appropriate Installation guide to set up appropriate options (DHCP/MDNS) for phones connecting to On Premise Controllers.
(MiVoice Business , MiVoice MX-One, MiVoice 250, MiVoice 400, MiVoice 5000)

Thanks, I'll give this a try.

6

Mitel MiVoice Business/MCD/3300 / Re: Mitel 6920 - Teleworker setup

« on: February 16, 2021, 11:01:31 AM »

try just holding 7 when you connect the phone and boot or

the button with a cog then  hold and boot

This unfortunately didn't work.

7

Mitel MiVoice Business/MCD/3300 / Re: Mitel 6920 - Teleworker setup

« on: February 15, 2021, 04:23:01 PM »

It's sip.  Same result in advanced mode.  Very strange.  I must be overlooking something.  I've setup at least 20 over the last year or so and never had an issue. 

8

Mitel MiVoice Business/MCD/3300 / Re: Mitel 6920 - Teleworker setup

« on: February 15, 2021, 03:23:32 PM »

Thanks.  Just did the factory reset and still no teleworker mode config option.  Goes right to the Locked screen (no teleworker config available in Locked or unlocked mode).

9

Mitel MiVoice Business/MCD/3300 / Mitel 6920 - Teleworker setup

« on: February 15, 2021, 03:08:51 PM »

I’m trying to setup teleworker mode on a new phone, but not finding the Config Teleworker menu.   We use this for most of our call center employees and it works fine for them.  But for some reason I can’t find the settings on this new phone (same 6920 model as our others) and I’m in Advanced Settings.

Do know what I might be doing wrong?  It’s normally between Status and Diagnostics on the menu below.  It’s also not showing under the Static Settings menu either.

Thanks, Jeff

10

Mitel MiVoice Business/MCD/3300 / Re: Call Flow problem

« on: February 15, 2021, 03:04:52 PM »

Thanks to both of you.  I'll give those a try.

11

Mitel MiVoice Business/MCD/3300 / Call Flow problem

« on: February 11, 2021, 05:47:01 PM »

I'm trying to setup a call flow in Call Director in NuPoint with a blind transfer to a ring group.  The ring group is 8000.  When I setup for Blind Transfer to Specified Extension and use extension 8000 the result when pressing the assigned number is "that is an invalid selection", please try again".

If I use the Blind Transfer to Gathered Digits and punch in 8000, it transfers fine.   

Any ideas on what could cause Blind Transfer to Specified Extension to give that message?

Thanks, Jeff

12

Mitel Software Applications / Ignite Screen - White Block

« on: April 17, 2020, 05:40:50 PM »

This white block (see attached), doesn't go away after calls - preventing the user from changing the Make Busy code.  It's been an issue since we switched to Mitel.  The provider and Mitel were unable to resolve this.  They suggested we use the web version, but that doesn't have all the features we need.

Any ideas?

13

Mitel MiVoice Business/MCD/3300 / Mitel 6920 Phone - Unplugged During Startup - Problem

« on: April 09, 2020, 09:05:40 AM »

I have an employee that seems to have bricked his phone. He didn't wait for the startup process to finish and unplugged both Ethernet and Power.  It will not power up or start now.  Any suggestions?

14

Mitel MiVoice Business/MCD/3300 / Re: 6920 Phone Locked problem

« on: April 02, 2020, 03:04:25 PM »

I mistakenly setup as Multi Device.  I've change Service Level back to Full. 

Thanks

15

Mitel MiVoice Business/MCD/3300 / 6920 Phone Locked problem

« on: April 02, 2020, 08:36:29 AM »

I removed a user and extension 1226 that had been setup as an ACD agent.  Added the user and extension back as a Basic User.  The 6920 phone still shows Locked, as if it's setup for ACD.
I tried clearing the MAC address and manually entering, but still comes up Locked. 

Any ideas?