Messages

1

Mitel Software Applications / Where can I find an installer for MiContact Center Office?

« on: December 28, 2018, 09:55:45 AM »

I need to reinstall but I cannot find the installer?
Can it be downloaded somewhere?
Should it be in a Mitel folder on the server?

2

MiVoice Office 250/Mitel 5000 / Creating/modifying Call Reports

« on: April 27, 2018, 12:25:56 PM »

Where do you create or modify Call Reports (calls out/calls in/etc)?
Apparently these reports are emailed to end users/managers.
Thanks!

3

MiVoice Office 250/Mitel 5000 / Call Routing Question

« on: April 25, 2018, 09:56:56 AM »

Where do I find the outside numbers being called to reach a hunt group or the main lines for that matter?
I see the hunt groups I guess I am looking for where to look to see how it gets to each group.

4

MiVoice Office 250/Mitel 5000 / Re: Phantom message/remove IC-MSG Notify?

« on: April 18, 2018, 03:54:34 PM »

I will work on getting the message. 
Is there any other way to see the other mailboxes this phone is tied to?

5

MiVoice Office 250/Mitel 5000 / Phantom message/remove IC-MSG Notify?

« on: April 18, 2018, 02:00:17 PM »

I have a few users reporting that their message button is flashing, but not for voicemail.
When they hit that button, it says IC-MSG notify, then it asks for password and says invalid when they use their voicemail password.
Any idea how to stop this or get to that message?


Also the * key then extension then password resets the message button so they can get to voicemail.  But the problem returns for certain users.

6

MiVoice Office 250/Mitel 5000 / Rollover line to call tree

« on: April 13, 2018, 01:45:19 PM »

How would I rollover a main line to a call tree if it is not answered?

So it would ring the main line then it would prompt "For xxxx Press 1.  For yyyyy Press 2"