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Mitel MiVoice Business/MCD/3300 / Re: Mitel 3300 - Rings before pickup
« on: January 26, 2017, 03:24:46 PM »
Thank you Ralph.
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Mitel MiVoice Business/MCD/3300 / Re: Mitel 3300 - Rings before pickup
« on: January 26, 2017, 10:09:10 AM »
Ralph - This resolved the issue, thank you. Again with my limited knowledge, with setting the 'ANI/DNIS/ISDN Number Delivery Trunk' to 'No' caller ID still comes through. Is this expected behavior? Will changing this to 'No' have any other effects?
Thank you for your knowledge and quick response.
Thank you for your knowledge and quick response.
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Mitel MiVoice Business/MCD/3300 / Mitel 3300 - Rings before pickup
« on: January 26, 2017, 09:44:18 AM »
Hello,
I am quite versed with networking but by no means an avid VOIP / telephony individual so my apologies for more than likely asking the wrong questions or not providing the correct information necessary in my first post. I most certainly did first search the forums and found some similar topics but nothing that addressed this particular issue or provided resolution. (my apologies if it is out there and I simply missed it).
We have a Mitel 3300 CX-II running MCD 6.0 SP3 with five analog trunks coming in. The issue I am looking to resolve is that any incoming call will ring four times prior to the call being picked up by the Mitel controller. I have formulated this opinion as I can watch incoming calls using Time Warner Cable's Voice Connect tool and make a call to any of the five lines and it will show up on my computer and will ring on my cell phone four times. As soon as the fourth ring completes the caller is greeted by the Auto Attendant (voicemail box with configured digit options) and the call shows as answered at that same time on the Voice Connect tool.
I have been told by the installer that this excessive ringing is due to having analog lines rather than digital. I contested this and was then told that the Mitel controller is waiting for the caller ID information to come through (which I could see one to maybe two rings for). I have also been told that it must be class of service options associated to the 'Call Forward No Answer Timer' and 'No Answer Recall Timer' however even with adjusting these values on the appropriate Class of Service I have seen no change in this ringing behavior.
I believe that I have a good understanding of the call flow however would happily provide additional data as necessary. If anyone could please provide me some ideas of what to look into to resolve this issue it would be greatly appreciated.
I am quite versed with networking but by no means an avid VOIP / telephony individual so my apologies for more than likely asking the wrong questions or not providing the correct information necessary in my first post. I most certainly did first search the forums and found some similar topics but nothing that addressed this particular issue or provided resolution. (my apologies if it is out there and I simply missed it).
We have a Mitel 3300 CX-II running MCD 6.0 SP3 with five analog trunks coming in. The issue I am looking to resolve is that any incoming call will ring four times prior to the call being picked up by the Mitel controller. I have formulated this opinion as I can watch incoming calls using Time Warner Cable's Voice Connect tool and make a call to any of the five lines and it will show up on my computer and will ring on my cell phone four times. As soon as the fourth ring completes the caller is greeted by the Auto Attendant (voicemail box with configured digit options) and the call shows as answered at that same time on the Voice Connect tool.
I have been told by the installer that this excessive ringing is due to having analog lines rather than digital. I contested this and was then told that the Mitel controller is waiting for the caller ID information to come through (which I could see one to maybe two rings for). I have also been told that it must be class of service options associated to the 'Call Forward No Answer Timer' and 'No Answer Recall Timer' however even with adjusting these values on the appropriate Class of Service I have seen no change in this ringing behavior.
I believe that I have a good understanding of the call flow however would happily provide additional data as necessary. If anyone could please provide me some ideas of what to look into to resolve this issue it would be greatly appreciated.
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