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MiVoice Office 250/Mitel 5000 / MultiCall Forwarding
« on: January 19, 2016, 06:24:39 AM »
Hi All,
This is probably a regularly asked question but wondering if someone could help. We have a Mitel system using the 5320 IP Phones in a sales office.
We have a number of managers phones which we need to have a way so that if the manager is unable to answer the phone after say 3 rings that the call (both external and internal) shows up on an alternative phone, if that phone is unavailable after 1/2 rings then it bounces out to a ACD sales line with the next available agent to answer it.
I've found how to add a multicall key onto my phone meaning it does ring mine after a delayed ring but that's it!
Any help would be appreciated
Simon
This is probably a regularly asked question but wondering if someone could help. We have a Mitel system using the 5320 IP Phones in a sales office.
We have a number of managers phones which we need to have a way so that if the manager is unable to answer the phone after say 3 rings that the call (both external and internal) shows up on an alternative phone, if that phone is unavailable after 1/2 rings then it bounces out to a ACD sales line with the next available agent to answer it.
I've found how to add a multicall key onto my phone meaning it does ring mine after a delayed ring but that's it!
Any help would be appreciated
Simon