Messages

1

MiVoice Office 250/Mitel 5000 / Re: Inter-tel 8622 SIP

« on: July 08, 2015, 09:45:47 PM »

Also, what is the default SIP authentication password?  I can't change it to my assigned password because I don't know the default.  Unless it's iptpassw, which I'll try now.

2

MiVoice Office 250/Mitel 5000 / Re: Inter-tel 8622 SIP

« on: July 08, 2015, 09:28:23 PM »

cgashlin01,
I'm glad I found this thread.  I want to do exactly what you are doing - use my existing 8622's with asterisk.

Are you pushing any type of autoconfig code to the phones? or are you solely programming them manually?

Did you solve your DND quest?

3

MiVoice Office 250/Mitel 5000 / Re: Day night mode

« on: June 19, 2015, 02:45:22 PM »

I realize now (well sorta) why there is a STAR setup.

I'll start by saying - I'm only looking at this, I didn't set it up or design it.

I'm not sure if there is a way to get the DID to not go through one of the assigned Day/Night zones, so the DID comes into both, and both Day/Night send it to the STAR app. 
I think the reason for this is that the STAR app is setup to ring additional phones for 30 mins longer than our normal end of day, i.e. the STAR allows this one DID to reach employees until 5:30, instead of 5.

I would think it would be better for the DID to come directly into the STAR group by passing the Day/Night setup, but I don't know how that works.

4

MiVoice Office 250/Mitel 5000 / Re: Day night mode

« on: June 19, 2015, 12:19:26 PM »

Tech Electronics - Awesome.

Great explanation.

I'm not trying to change anything, just learn how it works.

It appears that we have both a STAR DID and the rest are setup as Day/Night Mode.

I found the CO Trunk Groups, Day Ring-In Type and Night Ring-In Type, and they are indeed set to my groups 1 and 2.  What dictates what time is for which?  There don't seem to be any time options.

On the STAR - I'm guessing the tech just pulled a lower one as you suggested, and since we only use one exception, it really didn't matter where it was placed.

We do have a button that activates Day/Night mode.

Again excellent explanations, I really appreciate you writing it out for me.

5

MiVoice Office 250/Mitel 5000 / Re: Day night mode

« on: June 19, 2015, 08:07:16 AM »

OK, thanks - I understand that there is a button on the phone that dictates Day/Night mode,

But where is that button setup?  How does the system know that 'that' button is the day/night mode button?  and why does it know to use Call Routing Table 1 or 2 and say not 1 and 5, etc?

6

MiVoice Office 250/Mitel 5000 / Day night mode

« on: June 18, 2015, 06:37:18 PM »

I'm trying to understand day/night mode on my setup

Under System > Trunk-Related Information > Call Routing Tables
There is a listing 1 through 15
1 = day mode
2 = night mode
3-15 are completely blank

What is telling my system when to use 1 vs 2?

second question:

Under Voice Processor > Devices > Application > Local > 2606 (I assume this was a randomly chosen number)
1-14 and 16-20 All have the same settings, (everything appears to be disabled)
but
15 has my start stop time activated and M-F value as YES.

Why is 15 used for our day mode instead of spot '1'?