Messages

1

MiVoice Office 250/Mitel 5000 / Re: DEE with Human Answer Supervision

« on: June 03, 2015, 10:13:34 AM »

TE, yes I have tested with 3 different accounts and all are doing the same thing. I will have the vendor open a case with MiTel. Thanks for your help.

2

MiVoice Office 250/Mitel 5000 / Re: DEE with Human Answer Supervision

« on: June 03, 2015, 07:12:18 AM »

Setting Human Answer Supervision to off and then resetting the system did not correct the issue.

Blue

3

MiVoice Office 250/Mitel 5000 / Re: DEE with Human Answer Supervision

« on: June 02, 2015, 11:04:10 PM »

I'm using a fractional T1 with no CID.

Thanks,
Blue

4

MiVoice Office 250/Mitel 5000 / Re: DEE with Human Answer Supervision

« on: June 02, 2015, 05:19:59 PM »

I can try that in the morning.

Thanks for the idea.

5

MiVoice Office 250/Mitel 5000 / Re: DEE with Human Answer Supervision

« on: June 02, 2015, 03:30:32 PM »

Thanks for the help TE, I'll bug them again about this. Because in there own office it works on there 5000 that they run.

6

MiVoice Office 250/Mitel 5000 / Re: DEE with Human Answer Supervision

« on: June 02, 2015, 03:03:27 PM »

Yes, I have attached a screen.

7

MiVoice Office 250/Mitel 5000 / Re: DEE with Human Answer Supervision

« on: June 02, 2015, 02:20:58 PM »

Yes with Human Answer Supervision disabled the Handoff light does show up on my phone when I answer on my cell phone.

Thanks!

8

MiVoice Office 250/Mitel 5000 / Re: DEE with Human Answer Supervision

« on: June 02, 2015, 01:59:48 PM »

HX Controller is 6 SP3 and processing version 6.0.11.113

I did notice testing my own extension with DEE when I have Human Answer Supervision on and ring myself internally from another phone the IC light stays on and both my phones ring, when I disable Human Answer Supervision and call myself internally the IC light on the phone lights up for that first ring to my desk phone then jumps to a Call Key like a forward and my cell start ringing.

Thanks

9

MiVoice Office 250/Mitel 5000 / DEE with Human Answer Supervision

« on: June 02, 2015, 01:26:18 PM »

I have a new MiTel 5000 where our DEE works where both the desk phone and the Cell Phone ring with Human Answer Supervision enabled and you can answer on either phone but if we disable the Human Answer Supervision so the user doesn't have to hit # to accept the call DEE then only rings there desk phone once and keeps calling there cell phone as if it a forwarded call and not a DEE. Is there a way to disable the press # but still have both phones ring?

Thanks for the help!