Messages

1

MiVoice Office 250/Mitel 5000 / Re: Using Phantoms to forward to mobile.

« on: March 31, 2015, 11:09:29 AM »

Hi, trying to set up a group that rings a collection of extns then rings a mobile. I can see how this is done by our other engineer has already set up a group with all these settings. The only problem is i can't see where to add the mobile number to the phantom and how to get it to forward to the mobile.

So to review, i can set the group up and put the phantom in as the recall, but can put the mobile number against the phantom and forward it off.

I would have an extension list built with the extensions you want to ring then place it in a hunt group. Then set up the "recall" portion of the hunt group to ring to a phantom extension that is always forwarded to that cell phone. Just adjust the recall timer for the amount of time the inside phones need to ring before it "recalls" to the cell phone.

2

MiVoice Office 250/Mitel 5000 / Re: Voicemail not working system wide after install of new PRI T1/E1 card

« on: March 31, 2015, 09:10:14 AM »

I looked at that and that was good. I finally had to have the customer reset the system and it came up and started working.....I guess it was just a glitch.

3

SIP On Mitel / Re: Dial plan settings for Mitel 5330 phone in SIP mode

« on: March 31, 2015, 09:08:51 AM »

I thought this area was for non Mitel related stuff?

4

MiVoice Office 250/Mitel 5000 / Re: ACD - can I add special text?

« on: March 30, 2015, 04:52:58 PM »

Just name your CRA....see my cust example below.....this allows the phone user to see it and answer just like you are wanting.

See my attachment below....AA English mean auto attendant english and AA Spanish..well you get the point.

This way when the call routes out of the CRA based off of the digit translation the phone displays the "username" of the CRA.

5

MiVoice Office 250/Mitel 5000 / Re: Forward external calls only

« on: March 30, 2015, 04:47:54 PM »

I agree. Go to  devices and feature codes///phones///the extension then go to forwarding path and select the FWD path and then make the changes from there.

See attachment for example...

6

MiVoice Office 250/Mitel 5000 / Re: Help to Assign a Mail Box to a Hunt Group

« on: March 30, 2015, 04:31:08 PM »

Yes you can do that.

Go to VOICE PROCESSOR//DEVICES//MAILBOX 

At the right side of the screen you will right-click and select "add associated mailbox" and then select "hunt group" and then create the mailbox of the hunt group you need to have one.

See the example attachment.

7

MiVoice Office 250/Mitel 5000 / Voicemail not working system wide after install of new PRI T1/E1 card

« on: March 30, 2015, 04:20:47 PM »

Not sure what went wrong. I installed a new PRI card and added the license so I could turn up a third system PRI. Went well. I did a backup before and after. Made test calls inbound and outbound. Now the cust emailed me stating that no voicemail works and I am using STAR applications for several of the main ACD groups. This means that calls are not ringing in. DID's pointed directly to extensions via the call routing table work (but still no VM for them also).

I had the customer look at OPERATIONS//VOICE PROCESSOR OPERATIONS//ENABLE UVM.

The customer told me it was greyed out. Should I have them do a system reset to see if it corrects the issue? Not sure what could have happened.

System is running 6.0 software.