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Mitel MiVoice Business/MCD/3300 / Problem Work Timer Different for One User
« on: October 14, 2014, 07:38:53 PM »
Hi All,
This is the first time posting in this forum and am hoping someone can help. I'm no Mitel Pro, but i can find my way around the Comms Director or Yoursite Explorer quite well.
Currently we have a bunch of Agents set up with a COS that has a 60 second Work Timer - this is applied to all agents.
We also have a work timer placed on each Queue as this will differ.
We have 5 Agents on a specific Queue which has a work timer of 30 seconds - All agents have the same COS - Only 1 Agent fails to follow the Queue 30 second Work Timer, Instead it is a minute for this 1 person. For everyone else it works as 30 seconds.
Hoping someone can help me out with this
This is the first time posting in this forum and am hoping someone can help. I'm no Mitel Pro, but i can find my way around the Comms Director or Yoursite Explorer quite well.
Currently we have a bunch of Agents set up with a COS that has a 60 second Work Timer - this is applied to all agents.
We also have a work timer placed on each Queue as this will differ.
We have 5 Agents on a specific Queue which has a work timer of 30 seconds - All agents have the same COS - Only 1 Agent fails to follow the Queue 30 second Work Timer, Instead it is a minute for this 1 person. For everyone else it works as 30 seconds.
Hoping someone can help me out with this