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MiVoice Office 250/Mitel 5000 / Inter-Tell 5000 Call Forward (NightMode)
« on: July 10, 2014, 05:06:06 PM »
Hello All,
I am the new IT guy for a small business. We currently have 90 office phone lines. I have found myself in a tight spot. The number that is setup in the Data base for call forwarding once the system goes into night mode is no longer valid. Now when we set the phones to night mode we are doomed.
I have access to the EM via DB Studio with a full access password.
Once in there I can get to all the settings but I am unsure on what I need to do to change the forward number for after hours. We are a AC company so we get a lot of calls after 5pm.
Does this have to do with Phantoms lines and hunt groups? Any advice would be great. I tried calling our local support but they are out of office so I am in dire need of some help.
I am the new IT guy for a small business. We currently have 90 office phone lines. I have found myself in a tight spot. The number that is setup in the Data base for call forwarding once the system goes into night mode is no longer valid. Now when we set the phones to night mode we are doomed.
I have access to the EM via DB Studio with a full access password.
Once in there I can get to all the settings but I am unsure on what I need to do to change the forward number for after hours. We are a AC company so we get a lot of calls after 5pm.
Does this have to do with Phantoms lines and hunt groups? Any advice would be great. I tried calling our local support but they are out of office so I am in dire need of some help.