Messages

1

Mitel MiVoice Business/MCD/3300 / Re: Ring Group Overflow

« on: September 20, 2014, 03:57:54 AM »

Just thought I would post a solution to my problem:

It turns out you can't use multiple NameTag hunt groups (NTHG) in the call path. Only the first one will work.

In my setup I was using one NTHG to get the calls into the embedded Auto Attendant, and then another to get calls into the embedded voicemail. In the working setup, I still kept using the 2nd NTHG to get the calls into the AA but replaced the first one with a speed dial (which maps a DID to the AA number). This seemed to have the same effect in this situation.

I hope this information helps someone.

2

Mitel MiVoice Business/MCD/3300 / Re: Ring Group Overflow

« on: August 15, 2014, 03:09:52 AM »

Hello,

Sorry for reviving an old thread, I have this exact issue and was wondering if anyone has some advice?

Our call groups will appropriately go to the 'failover' VoiceMail box when I call the hunt groups directly, but when it originates from the Auto Attendant it just keeps going back to the AA as the last alternative.

I've tried setting NameTag hunt groups and voice hunt groups called '*100' (to make it go to our generic mailbox 100). I've also setup a 'fake' ACD with a 1 second interflow to directory number '*100' and sent the calls via there. None of this helps - I just keep getting the same AA.

Any advice would be appreciated.

Thanks,
Anthony.

3

Mitel MiVoice Business/MCD/3300 / Re: Mitel 3300 Record a Call - Only One Recording at a Time

« on: June 19, 2014, 08:00:32 PM »

If Record-A-Call is enabled: the voice mail ports assigned to Record-A-Call must be assigned to a hunt group of type Recorder as well as to the voice mail hunt group. Do NOT remove these ports from the voice mail hunt group

Thanks. I have done this too.

Does anything think a reboot of the system is likely to help here?

Is there some error log I can look at to see why the second record-a-call is not starting?

All these calls are via the one ISDN E1 connection, if that makes a difference.

4

Mitel MiVoice Business/MCD/3300 / Re: Mitel 3300 Record a Call - Only One Recording at a Time

« on: June 19, 2014, 09:03:12 AM »

Funny, i have just finished setting this up right this second using
http://www.phonesystemhelp.info/enable-record-a-call-feature-on-nupoint/

I don't think I'm using Nupoint, just the built in Recording to VM stuff that comes with the 3300. Thanks for the suggestions though. I'll read through that link more to see if any of it applies to me.

5

Mitel MiVoice Business/MCD/3300 / Mitel 3300 Record a Call - Only One Recording at a Time

« on: June 19, 2014, 01:55:48 AM »

Hi,

We have a Mitel 3300 system, with mostly 5212 handsets. We have Record-a-Call buttons programmed on a number of extensions, and a "recorder" hunt group.

Currently, only one handset can be doing "Record-a-call" at a time. If I try it on another handset, the LED on the button doesn't light up. I added extra VMAIL Ports to the "recorder" hunt group (there was only one originally), but it does not fix the issue.

Where should I be looking to try and fix this? Is there a licensing thing I've missed? Is there a chance record a call doesn't go to the hunt group but directly to a VMAIL Port, and if so where would I find this setting?

Thanks,
Anthony.