Messages

1

MiVoice Office 250/Mitel 5000 / Re: Odd Call transfers/routing

« on: March 30, 2015, 11:21:18 AM »

Any resolution to this problem? I have the same scenario and i'm not sure if any logs will help determine a solution

2

MiVoice Office 250/Mitel 5000 / Re: Mitel 5430e Headset Problem

« on: August 01, 2014, 08:19:10 AM »

So basically the way it is working now is how it should be?

That's confusing because it was working the other way for months. Also why doesn't it ring in the earpiece?

Thanks

3

MiVoice Office 250/Mitel 5000 / Mitel 5430e Headset Problem

« on: July 31, 2014, 12:35:39 PM »

I have a Mitel 5430e with the mitle wireless headset attached, it has been working great for the user until today.

Symptoms: When headset mode is off, you can use headset by clicking hookswitch, handset or even speakphone respectively in their own ways. When a call comes in it doesn't ring to the headset (because it isn't in headset mode on)

When the headset mode is on, the headset doesn't pick up a call or produce dial tone when clicking the hookswitch, oddly, when headset mode is on and I press the speakphone it produces dialtone in the headset...

I've tried just restarting the phone itself, and I've tried re-pairing the headset. It is connected to a Mitel 5000 controller, and I dont see any settings for the headset on the admin software.

Thanks for the help!