Messages

1

MiVoice Office 250/Mitel 5000 / Re: Night message

« on: March 16, 2014, 04:25:57 PM »

Thanks for your help mate, it's very much appreciated.  I did go on a course around 8 months ago, but as you know it can be difficult putting it in to practice on a live site months down the line.

btw they have analogue lines (CO's)/Loop starts

So originally in the trunk group i sent the call in night mode  to a CRA with the time-out field set to go to a mailbox.

i then changed it to go to a phantom extension which is forwarded straight to voice mail.  The phantom extensions mailbox notifies one of the digital extensions of a message waiting.

2

MiVoice Office 250/Mitel 5000 / Night message

« on: March 14, 2014, 05:22:15 PM »

Hi, i'm new to Mitel.  I'm more used to panasonic.  I installed a mitel 5000 hx today.  The customer required a night mode where callers could leave a message.

i tried setting up a phantom extn and forwarding it to voicemail and set the notification to a particular phone.

Is this the best way to go about this?

it also plays mitel prompts before and after the greeting, can these be removed?

One phone also has a message waiting that i cant seem to retrieve.  so the phone is constantly flashing.....any ideas?