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Mitel MiVoice Business/MCD/3300 / 5330 Connects but has no sound
« on: July 11, 2013, 10:17:11 AM »
I have a Mitel 3000 PBX and some Mitel 5330 phones in offsite locations routing back to the PBX over vpn connections.
I had an issue with one of the phones not having a dial tone, or being able to hear anything or be heard by the person on the other end.
I messed with the phone a bit - reset, reconfigured and eventually swapped out the phone. It worked for a while but now it is doing the same thing along with another phone at a different location.
Both phones started acting up when we changed over our public IP address.
All the fire wall rules have been adjusted, the VPN appliances were adjusted and the phones were adjusted to reflect the IP address change.
But now the phones will connect but nothing can be heard from the hand set or the speaker except the tones when the buttons are pressed to dial a number.
I feel like I am missing something simple. Any Help?
I had an issue with one of the phones not having a dial tone, or being able to hear anything or be heard by the person on the other end.
I messed with the phone a bit - reset, reconfigured and eventually swapped out the phone. It worked for a while but now it is doing the same thing along with another phone at a different location.
Both phones started acting up when we changed over our public IP address.
All the fire wall rules have been adjusted, the VPN appliances were adjusted and the phones were adjusted to reflect the IP address change.
But now the phones will connect but nothing can be heard from the hand set or the speaker except the tones when the buttons are pressed to dial a number.
I feel like I am missing something simple. Any Help?