Messages

1

Mitel MiVoice Business/MCD/3300 / Re: Auto Answer for External Calls

« on: March 01, 2013, 03:42:21 PM »

Yes, but only for external originating calls.
If it's an internal call auto answer works perfectly fine on both units and across units. The problem only comes up when it's an external call. If it comes in on our T1 lines, no dice. On our Copper line, everything works.

Which is why I'm wondering if there is a way to trace a call through each of the units and see how the auto answer responds. That might help provide the proof I need to both my Mitel vendor (who insists it's a telco issue) and my telco company (who insists it's a Mitel issue) so they can figure out the responsible party and get it fixed.

Thanks!

2

Mitel MiVoice Business/MCD/3300 / Re: Auto Answer for External Calls

« on: February 11, 2013, 02:15:15 PM »

Thank you all for your help and advice.

I've dug around some more and wanted to clarify a bit and also add in additional 'wrinkles' to the problem.
1) Issue happens regardless of use of a headset or handset. I've also ruled out phone models, it always comes down to whether the DID extension is on our copper or fiber line.
2) We're actually running two 3300's in a cluster. Both with the same release and software load. On unit one: module 2, that has our fiber line (via a T1/E1 W/Dual Inband Loopback), both ports are plugged in. I checked the COS and auto answer is enabled. (Just for my own edification, to check a trunk line COS: I would go to Trunks>Digital>Digital Trunks>See what Trunk Service Number they use. Then go to Trunks>Trunk Attributes and look up what COS is assigned to the Trunk Service Number used.)
On unit two: module 1, that has our copper line (via a T1/E1 W/Dual Inband Loopback), only one is plugged in. I checked the COS and auto answer is enabled. Strangely enough, the trunk service number for the trunks is different than the fiber lines on unit one, but regardless the COS referenced is all the same. Also looks like we're not syncing that page between our units, not sure if that even matters.

I'm at a loss whether this confirms or busts my feeling that it's configuration issue vs. an issue at the provider end. I'm wondering if there is a way to trace a call within Mitel (I came from an Avaya shop at my previous job, so please excuse my n00b-ness) on each of the units while I make a test call with auto answer enabled just to see if there are any differences.

3

Mitel MiVoice Business/MCD/3300 / Auto Answer for External Calls

« on: February 08, 2013, 08:27:03 PM »

I inherited a weird issue on our Mitel 3300 on 5.0 SP1 regarding Auto Answer.

Everything works correctly except when the incoming call is an external number, then the Auto Answer feature doesn't engage. Internal calls? no problem, auto answer picks it up right away.
Stranger yet, in working and testing with our telco company, we discovered that numbers on our Copper PRI did not have this issue. Auto Answer works whether it's an external or internal call. But on our Fiber PRI, external calls don't auto answer.

I'm fully aware that this may come down to an issue on telco's end, but I can't shake the feeling that there's something misconfigured (by my predecessors) somewhere in Mitel that is only affecting the DID's on the Fiber PRI. Any thoughts where I might be able to check?