Mitel Forums - The Unofficial Source

Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: VinceWhirlwind on July 02, 2017, 07:49:07 PM

Title: Hunt Group alternate/overflow option
Post by: VinceWhirlwind on July 02, 2017, 07:49:07 PM

If I have a Hunt Group with a bunch of DNs in it, and if none of those DNs is available, how do I give it an "overflow" target?
Ring Groups seem to have this option, but not Hunt Groups....

Title: Re: Hunt Group alternate/overflow option
Post by: b_hackbarth on July 03, 2017, 03:08:48 AM

Hi Vince,  go to the Call Re-Routing form and give the Hunt Group a 1st alternative route to the desired destination.  It should follow that route if all members are busy or absent from the group, also if the COS call forward no answer timer expires.

Title: Re: Hunt Group alternate/overflow option
Post by: VinceWhirlwind on July 04, 2017, 02:25:46 AM

Thank you, that makes sense.