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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: evan631 on June 29, 2017, 10:06:14 AM

Title: Originating Line info - private paystation
Post by: evan631 on June 29, 2017, 10:06:14 AM

We are having issues calling a specific number from one of our 3300's.  When we dial the number we get a message "sorry call cant be completed from payphone".

We heard back from our carrier and they are saying..."underlying carrier advised the call is being sent with the Originating Line Information(OLIP)          [ATT: 36] 70 (Private Paystation), which is what is identifying the calls as coming from a payphone. You will want to have your PBX vendor check the CPE and correct the setting."

Any idea where I can make this change so we can get these calls to go through.

It's not the most critical situation, but I think it would resolve a few other toll free number issues we have.

Thanks for the help, I've searched the Google and forums, but cannot find anything.

-Evan

Title: Re: Originating Line info - private paystation
Post by: x-man on June 29, 2017, 11:56:44 AM

SIP trunks?

Title: Re: Originating Line info - private paystation
Post by: evan631 on June 29, 2017, 11:59:49 AM

nope...PRI

Title: Re: Originating Line info - private paystation
Post by: ZuluAlpha on June 29, 2017, 02:23:06 PM

Long distance or local call?

Title: Re: Originating Line info - private paystation
Post by: evan631 on June 29, 2017, 02:52:53 PM

this one particular number is a toll free conference number. 

thanks

Title: Re: Originating Line info - private paystation
Post by: ralph on June 30, 2017, 06:16:10 AM

Are you able to call it from other 3300s in the same cluster?
I'm highly doubting that this is a PBX issue.

If you using the same CLID number for all outbound calls, try an experiment:
Using the Associated Directory Number form, change the caller ID to another number and retest.

Ralph

Title: Re: Originating Line info - private paystation
Post by: evan631 on August 08, 2017, 02:59:58 PM

Quote from: ralph on June 30, 2017, 06:16:10 AM

Are you able to call it from other 3300s in the same cluster?
I'm highly doubting that this is a PBX issue.

If you using the same CLID number for all outbound calls, try an experiment:
Using the Associated Directory Number form, change the caller ID to another number and retest.

Ralph

Looking to revisit this as it has come up again.

I changed my associated directory number and still coming up with payphone error. 

We are able to make the call from other 3300s in cluster, but I must warn not all systems are setup identical.

Any other suggestions?

Title: Re: Originating Line info - private paystation
Post by: Boris on August 15, 2017, 11:45:55 AM

You might also check CEID programming.