Mitel Forums - The Unofficial Source
Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: ralph on June 07, 2017, 03:46:02 PM
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I'm feeling rather dumb. I can't figure out how to program up a M695 key module of for the 6940 set.
Has anyone made this work? If so, what steps did you use?
Ralph
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Update: I'm able to make it work on a non-hotdesk user.
I had to reboot the device in order for it to work.
For the hotdesk user, I don't see a way to tell it that is has a PKM so I'm limited to 96 keys.
Ralph
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:) Just had to say this after reading the post
96 keys...cry,cry,cry....too many set-keys for one heart to be crying...too many set-keys for one heart too carry on...LOL
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Well, I have my answer. You can only add the key modules to the physical phone. Can't do it to a hot desk phone.
:) Just had to say this after reading the post
96 keys...cry,cry,cry....too many set-keys for one heart to be crying...too many set-keys for one heart too carry on...LOL
LOL. Actually we a lot of 5560 devices with 196 buttons and all of them are used. Happens a lot in the financial industry.
Ralph
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Well, I have my answer. You can only add the key modules to the physical phone. Can't do it to a hot desk phone.
:) Just had to say this after reading the post
96 keys...cry,cry,cry....too many set-keys for one heart to be crying...too many set-keys for one heart too carry on...LOL
LOL. Actually we a lot of 5560 devices with 196 buttons and all of them are used. Happens a lot in the financial industry.
Ralph
Hi Ralph,
I'm in the same situation , and very disappointed
i have 3 users HOTDESK ( they move all the day from office to office ) so i can"t use the new PKM m695 with hotdesk . ( i will open a Design feature request)
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Our company recently purchased and installed a Mitel system (3300 w/ 6920 & 6940 sets) I ordered a few M695 PKM's but my installer does not seem interested in programing them.
I can get the line presence keys (DSS/Service Lamp) to function but the built in LED's don't light up when the line is in use. Also, I don't see any programming options for the 3 keys below the screen within the Keys tab in the phone configuration.
Any idea on how do light the LED's or how to program the 3 buttons below the screen?
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The keys below the screen are context-drive and give the user options like "redial" or "transfer" depending on what's available to the current state of the device.
Your DSS keys should definitely light up.
Are you talking about one user monitoring another user on the same controller?
I wonder if you've changed a CoS option that has stopped it from lighting up? Not entirely sure which one it could be, but maybe the HCI Monitor CoS option?
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I was a bit disappointed that the M695 module only provides an extra 28 keys, we presumed the 3 keys at the bottom of the console would allow you to toggle so 3 x 28? Does anyone know what the 3 keys are for?
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I was a bit disappointed that the M695 module only provides an extra 28 keys, we presumed the 3 keys at the bottom of the console would allow you to toggle so 3 x 28? Does anyone know what the 3 keys are for?
On another system type this is correct.
I know when they are connected to an A400 system the phones have different firmware and the panel has 3 pages and also basic presence I think.
They also have a better looking dark theme IMO.
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I was a bit disappointed that the M695 module only provides an extra 28 keys, we presumed the 3 keys at the bottom of the console would allow you to toggle so 3 x 28? Does anyone know what the 3 keys are for?
3 keys = 3 pages , you can have 96 keys
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Hopefully this is something that will be fixed in an update.
Similar to how the 5320 phones only had one page of keys in the older versions of software.
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The keys below the screen are context-drive and give the user options like "redial" or "transfer" depending on what's available to the current state of the device.
Your DSS keys should definitely light up.
Are you talking about one user monitoring another user on the same controller?
I wonder if you've changed a CoS option that has stopped it from lighting up? Not entirely sure which one it could be, but maybe the HCI Monitor CoS option?
Thanks for your reply. The DSS keys do show the green / red indicators on the screen, but the actual physical LED's remain unlit. Also, the 3 buttons below the screen have no functions. It appears that the HCI Monitor COS is enabled. Maybe I have a defective unit.
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Sunspark even the official documentation shows it only has 28 keys and btw 28 x 3 = 84. I imagine this will be fixed in a future update.
PKM Features• Supported on the Mitel MiVoice 6920, 6930, and 6940 IP phones• 4.3" 480x272 pixel color backlit LCD display• 28 programmable softkeys with LEDs• Can be daisy-chained up to a total of three M695 PKMs• Powered by the Mitel MiVoice 6900 Series IP phones (no separate power adapter required)
http://edocs.mitel.com/UG/EN/MiNet/1.1/Mitel_M695_Installation_Guide_EN.pdf
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Thanks for your reply. The DSS keys do show the green / red indicators on the screen, but the actual physical LED's remain unlit. Also, the 3 buttons below the screen have no functions. It appears that the HCI Monitor COS is enabled. Maybe I have a defective unit.
So the 6940s are working OK for you, but the 6920s are not?
Are they hotdesk users? Maybe the base set CoS for the 6920s should be checked as well as the user CoS?
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Sunspark even the official documentation shows it only has 28 keys and btw 28 x 3 = 84. I imagine this will be fixed in a future update.
PKM Features• Supported on the Mitel MiVoice 6920, 6930, and 6940 IP phones• 4.3" 480x272 pixel color backlit LCD display• 28 programmable softkeys with LEDs• Can be daisy-chained up to a total of three M695 PKMs• Powered by the Mitel MiVoice 6900 Series IP phones (no separate power adapter required)
http://edocs.mitel.com/UG/EN/MiNet/1.1/Mitel_M695_Installation_Guide_EN.pdf
Exacty 3 * 28 and it works with 69xx , NOT HOTDESK.
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Guys,
I just want to clarify for future readers.
The 6940 has 6 pages of 16 keys; 6x16=96. It will only show additional pages as you program keys beyond the limit of the current page.
The M695 has 28 keys and starts off as a SIP Device that needs to download its firmware to work properly.
You can have up to 3 M695's on a single 69xx phone which will provide an additional 84 keys; 3x28 = 84.
IF you are going to daisy chain them you need to flash each one individually prior to that or there may be issues; found that out the hard way.
Thanks,
TE
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Thanks for your reply. The DSS keys do show the green / red indicators on the screen, but the actual physical LED's remain unlit. Also, the 3 buttons below the screen have no functions. It appears that the HCI Monitor COS is enabled. Maybe I have a defective unit.
So the 6940s are working OK for you, but the 6920s are not?
Are they hotdesk users? Maybe the base set CoS for the 6920s should be checked as well as the user CoS?
I only have the PKM attached to one 6940 to test and I can put the DSS keys on it but the physical LEDs don't light and 3 bottom buttons have no function. I haven't tried the PK on a 6920 yet. We don't currently have any hotdesk users setup so that's not an issue.
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Does the M695 have LED's? I thought it was only displayed on the LCD no the button.
I don't have an M695 so I'm only speculating.
The bottom 3 buttons have no function when connected to a MiVB.
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When programming the buttons, does the layout start at the bottom left and count upwards, or does it start at the top left and work its way down?
Trying to program one on a remote site and i don't have access to the hardware.
Customer bought their own, and have attached to the phone.
But i'm not sure where to start programming the buttons.