Mitel Forums - The Unofficial Source
Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: jackpod on September 16, 2010, 01:56:21 PM
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I am trying to forward to a speed dial and when it transfers I get an access denied... What I am trying to do. I created a single line on my phone as 4394. In system speed call assignment I created 333 to 7351 no to override, type s/c. in call rerouting always alternative assignment, I created 9 as reroute, reroute, reroute, reroute, directory number 333, in call rerouting first alternative, all fields are "this" with directory number 333. in call rerouting assignment, i set 4394 first alternative to 9. I can dial 7351 it works, I can dial 333 it works, but when I call 4394 it rings 5 times and when it transfers it I get "access denied" what did I forget?
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Does 333 go across anything that is tagged in the COS as a public trunk? If so make sure that public to public connection is allowed. Alos make sure that interconnect restriction is not blocking anything.
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1st question: what does 7531 route to? I'd imagine it's routing over trunks or you wouldn't need to do the speed dial.
2nd question: does it fail on outside calls and internal calls?
1st thing to try: Change to over ride to YES. This will eliminate COR as the issue.
Ralph
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7351 routes to an exchange auto attendant, which is a sip trunk (network element). Yes it fails on both internal and external calls
I'll try the override and I'll check the COS and COR