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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: ScottL on June 02, 2017, 02:17:19 PM

Title: Some phone rebooting at same time every morning
Post by: ScottL on June 02, 2017, 02:17:19 PM

We have seven phones that reboot themselves at 3AM every morning. The phones are in three different buildings, four different departments, and two different 3300s. Some connect via a StreamLine unit, the reset via Ethernet cables, connected to two different switches. No other phones are affected.

Here's an excerpt from the log: An IP device, with DN 7701, registered at CDP L2 MAC address Not Supported, CDP L2 Port Not Supported, CDP L2 IP Address:
The connection to the heartbeat server is lost just before we lose the phones.

Early in this problem I changed out the 8101 phone, and changed the port on the switch. It seemed to fix the problem for a few days, but then it started again.

Any ideas? I've heard something about DHCP lease renewal, on another board.

The phones work perfectly, other than this issue.

Thank you for your help.

Scott

Title: Re: Some phone rebooting at same time every morning
Post by: johnp on June 02, 2017, 03:28:36 PM

What software version?

Title: Re: Some phone rebooting at same time every morning
Post by: ScottL on June 02, 2017, 03:31:40 PM

Release level 6.0
Active software load: 12.0.0.49.

We're getting an upgrade in July, but hope to solve the problem before then. (Some of the phones are used 24x7.)

Title: Re: Some phone rebooting at same time every morning
Post by: johnp on June 02, 2017, 03:35:32 PM

I believe you will find this to be a known software issue.

Title: Re: Some phone rebooting at same time every morning
Post by: ScottL on June 02, 2017, 03:38:01 PM

Will an upgrade fix it?

Title: Re: Some phone rebooting at same time every morning
Post by: johnp on June 02, 2017, 03:50:14 PM

Yes it has been fixed and an upgrade should take care of it

Title: Re: Some phone rebooting at same time every morning
Post by: ScottL on June 05, 2017, 10:41:52 AM

John, thank you for your help. Upgrade is scheduled!

Scott