Mitel Forums - The Unofficial Source
Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: magnus on May 05, 2017, 01:35:39 PM
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I have a customer that just sent me a ticket about a phone that stopped loading.
They are running 6.1.3.27
I cleared the PIN and had them do a factory reset on the phone by pressing Volume Up-->Config-->Tools and Features-->REstore defaults
There was no change.
The phone begins to load and then gets to
DHCP: Discovery
Main version 06.03.00.14
Then it just hangs and does nothing. This is a 5320.
Any ideas on how to fix it?
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Normal stuff... swap with a working phone, see if problem moves with phone or location, then either replace phone or figure out why jack isn't working.
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I sent a new phone to the customer since they had 1 month of warranty left and had them ship me the bad one.
I found 1 of the pins in the RJ45 jack was jumped over one of the others. It is working on my desk now.
This is not a recommended technique and voids all warranty.
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Magnus,
I used to see that with the 53xx series phones a long time ago, but no recently. I just figured we ordered a bad batch of phones.
Thanks,
TE
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This may be a stupid question...but do you have DHCP enabled in the 5000?