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Mitel Forums => Mitel Software Applications => Topic started by: Ronan on May 03, 2017, 09:46:33 AM

Title: MICC can a supervisor change a call flow schedule ?
Post by: Ronan on May 03, 2017, 09:46:33 AM

Hello,

this client uses Mitel Contact Center Enterprise 6.0.2.3

If the answer is to upgrade to a newer version, it's possible.

The question is : I, the administrator, have setup call flows, with schedules, usually just open days of week and open hours in the day. Holidays aren't programmed.

If a supervisor without access to Yoursite wants to close a call flow today or tomorrow, a workday that should normally be opened, is there a way for him to do so with Contact Center Client ?

Thanks for your help

Title: Re: MICC can a supervisor change a call flow schedule ?
Post by: VinceWhirlwind on May 03, 2017, 11:26:20 PM

Is your MiCC licensed for "messaging and routing" or for "IVR" ports?
 
If the latter, then you could base your schedule on a database lookup, so your "Supervisor" would never have to go into YSE to change things, they would just need a front end for a database that contained the schedule.

Title: Re: MICC can a supervisor change a call flow schedule ?
Post by: Ronan on May 05, 2017, 05:23:05 AM

Hello,

we use IVR ports.

Developing something is not really an option, I'm not sure I understand what you're proposing anyway.

I guess there is no simple way.

Thanks

Title: Re: MICC can a supervisor change a call flow schedule ?
Post by: smarbar on May 05, 2017, 02:37:56 PM

You could set up a mode of operation on the call flow and then give the supervisor a number to dial where they can enable it, they would need to remember to disable it the next day though.


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Title: Re: MICC can a supervisor change a call flow schedule ?
Post by: VinceWhirlwind on May 07, 2017, 07:40:26 PM

Quote from: Ronan on May 05, 2017, 05:23:05 AM

we use IVR ports.

Developing something is not really an option, I'm not sure I understand what you're proposing anyway.

I guess there is no simple way.

In the callflow, you can use a database lookup option. The simplest is a lookup to an excel file, which your supervisor could maintain. Otherwise it could be a lookup to a SQL database.