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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: thebearot on May 01, 2017, 05:58:51 PM

Title: Reporter Information Not Updated
Post by: thebearot on May 01, 2017, 05:58:51 PM

Hey Mitels,

We are running Mitel 5000 in our environment and have a dedicated server running Mitel Customer Service Manager and IBM DB2 database.
I recently noticed that the reports generated from Reporter application only contained outdated information and I could see that the table CTI_CALLLOG_TODAY does not have the most recent information as well. The time of the latest entry on the table was recorded long time ago.

Can someone point me to the right direction so that we can get this issue resolved? Are there any logs that we can check for the possible causes?
Thanks!

-T

Title: Re: Reporter Information Not Updated
Post by: Tech Electronics on May 02, 2017, 01:49:52 PM

thebearot,

It sounds as though you are not getting the OAI information from the system. Go into your CSM Server and verify that it is connected to the 5000.

Thanks,

TE

Title: Re: Reporter Information Not Updated
Post by: thebearot on May 02, 2017, 02:11:15 PM

Hey TE,

You're right....our CSM Server wasn't running.  :o
A reboot on the server fixed the issue.

Thanks for the help!

-T