Mitel Forums - The Unofficial Source
Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: pacifichydro on May 01, 2017, 12:18:29 AM
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Hi gents
I just wonder if we can setup the ACD agent to auto log in rather user have to manually log into the queue?
We are using Mitel PrairieFyre contact client
thanks
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Are you thinking on a schedule? I know you can set everyone logged in to log out in scheduler but I'm not sure about log in. Logging in would be tough because someone might call in sick or be unavailable for a day.
Depending on permissions, Contact Center Client supervisors can right click and log agents in.
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Thanks Zulu
I am thinking of the schedule as well, someone mentioned about set the schedule DND to the ACD while agent just leave to log on
I will need to find out how to do that
regards
hung
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You have the choice of them being by default either present or absent in the queue as soon as they log into their handset. This is done in the queue membership on the controller.
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Just an idea, in MiTAI there isn't any function that would log in an host desk user (ACD agent)? Is so I small application can be developed to log in and log out users.
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by leaving agents logged in your are severely inhibiting management of these agents for a few reasons but mainly due to reporting.
The idea to have them log in is that they are ready and able to take calls
If they have issues with agents not being logged in when calls arrive, they have to manage with the person not the technology in my opinion.
As someone suggested, they could play around with the CTI toolkit and/or web services sdk (depending on their software version) to make this "automated" in some shape or form.
It doesn't make sense to automate it though...