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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: ScottL on April 27, 2017, 11:21:34 AM

Title: Count calls to a voice mail box
Post by: ScottL on April 27, 2017, 11:21:34 AM

We have a tip line voice mail box, outside users can call and leave anonymous messages on it.

I need to get a report of all the calls that go to it during certain timeframes (If it reported, for example, 5 calls on January 3, 1 on March 17, etc. it would meet our needs). How do I do this? I've noodled around in Maintenance, but haven't found it.

I read that the Mitel system only counts the last 20 calls to an extension, how do I change that to a higher number?

Thank you,

ScottL

Title: Re: Count calls to a voice mail box
Post by: x-man on April 27, 2017, 12:25:38 PM

SMDR records. Call logging software or capture the output to a file from port 1725 via telnet and do a search on the text file for each day in turn. Call logging you would be able to automate it.