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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: msouva on April 25, 2017, 02:08:45 PM

Title: Call distribution
Post by: msouva on April 25, 2017, 02:08:45 PM
I have two PRIs at two different buildings.  The two PRIs have 5000 minutes of calling each month.  I need to balance out the calls so I make as much use of the 5000 minutes on each PRI.  I am thinking that I create a trunk group that alternates between the two PRIs trunks set for circular.  i.e. 1, 24, 2, 25, 3, 26, 4, 27....

Thoughts on this?  Will it work the way I am thinking it will?

Thank you,

Mark
Title: Re: Call distribution
Post by: ralph on April 25, 2017, 02:19:58 PM
Yes.  That's the way to do it.

Ralph
Title: Re: Call distribution
Post by: msouva on April 25, 2017, 02:21:38 PM
Thank you Ralph.
Title: Re: Call distribution
Post by: acejavelin on April 25, 2017, 05:54:49 PM
I have two PRIs at two different buildings.  The two PRIs have 5000 minutes of calling each month.  I need to balance out the calls so I make as much use of the 5000 minutes on each PRI.  I am thinking that I create a trunk group that alternates between the two PRIs trunks set for circular.  i.e. 1, 24, 2, 25, 3, 26, 4, 27....

Thoughts on this?  Will it work the way I am thinking it will?

Thank you,

Mark
Do both of these PRI's feed into the same controller? If so, then your method will work perfectly... Although I would do it in reverse (descending) and in terminal hunt (46,23,45,22,44,21, etc) assuming calls come in ascending search order and you would want to make sure your carrier sends calls in the order of 1,24,2,25,3,26, etc.

If you are talking about 2 different controllers, that's a whole different ball game...
Title: Re: Call distribution
Post by: msouva on April 26, 2017, 08:24:39 AM
Yes, both PRIs feed into the same controller.  We have the NSU sitting in another building to take in the second PRI.  I will check on the search order.

Thank you.