Mitel Forums - The Unofficial Source

Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: yid on September 02, 2010, 04:50:38 AM

Title: Phone not being able to make calls after 10 minutes
Post by: yid on September 02, 2010, 04:50:38 AM

On a 3300 PBX, a phone controlled through a MiTAI app can't make any calls after being idle for about 10 minutes.
Would this have to do anything with the COS options for the PBX?
Is it possible it's a phone setting?

Title: Re: Phone not being able to make calls after 10 minutes
Post by: ralph on September 02, 2010, 07:56:28 AM

There's nothing in COS or COR that would control this.
Are the phones programmed for the same COR for day, night1 and night2?   If you have a console, the default COS will log it out after 10 minutes if there is no activity on it.  This can change you from day mode to night mode and if your COR is different it could be blocked.

What exactly are your symptoms?  No dial tone?  Locked keypad?  Completely dead?
What, if anything, do you do to bring it back on line or do you just wait a while and it starts working again?

Ralph

Title: Re: Phone not being able to make calls after 10 minutes
Post by: benhoetmer on September 04, 2010, 07:31:57 AM

If the call goes by an SIP-trunk you can change the call duration timer in the SIP profile