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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: Crowtalks on April 19, 2017, 03:36:41 PM

Title: call history on non-prime key 5330 IP
Post by: Crowtalks on April 19, 2017, 03:36:41 PM

8.0 MCD with 5330 IP sets, customer has incoming calls to a non-prime key and it doesn't seem to log the calls. Where do I go in the 3300 to force call log on non-prime keys?

Thanks, Jim

Title: Re: call history on non-prime key 5330 IP
Post by: x-man on April 20, 2017, 05:12:46 AM

From the help files; A call is only logged at the phone whose prime line is called. For example, if a phone with prime line 2000 answers an incoming call to multicall extension 2001, the call is only logged at the phone whose prime line is 2001.

Title: Re: call history on non-prime key 5330 IP
Post by: Crowtalks on April 20, 2017, 11:00:41 PM

Thanks

Title: Re: call history on non-prime key 5330 IP
Post by: johnp on April 21, 2017, 08:33:39 PM

I think MiCollab may capture this

Title: Re: call history on non-prime key 5330 IP
Post by: Crowtalks on April 23, 2017, 06:15:07 PM

OK, I have MiCollab on this customer...I'll check