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Mitel Forums => Mitel Software Applications => Topic started by: brad_kl on March 19, 2017, 11:37:46 PM

Title: MiCollab call history issue
Post by: brad_kl on March 19, 2017, 11:37:46 PM
Hoping someone has seen the issue before or might be able to help. Under certain conditions, MiCollab v7 is not logging the call history correctly

Here is what we do:

Caller dials our main number which the receptionist x1350 picks up. Customer asks to speak to Jane at x1367. Reception attempts to transfer to x1367 but Jane doesn't answer. Receptionist presses the line button to get the call back and takes a message.
In MiCollab, it shows the outgoing call to x1367 but does not show the incoming call with the customers number.

In the same example, if Jane does pickup the call and the transfer is completed there are two entries in the MiCollab call history. One for the incoming call from the client and one for the outgoing call to x1367
Title: Re: MiCollab call history issue
Post by: sunspark on March 20, 2017, 04:07:00 AM
Check user COS display calling/called on transfert ....
Title: Re: MiCollab call history issue
Post by: brad_kl on March 20, 2017, 05:38:34 AM
Quote from: sunspark on March 20, 2017, 04:07:00 AM
Check user COS display calling/called on transfert ....

Is this is the settings of the MiCollab software on the clients machine?
Title: Re: MiCollab call history issue
Post by: sunspark on March 21, 2017, 07:09:47 AM
on your ipbx
Title: Re: MiCollab call history issue
Post by: lundah on March 21, 2017, 04:11:59 PM
What version MiCollab? I seem to recall this being a bug in a recent (in the last year?) release.
Title: Re: MiCollab call history issue
Post by: brad_kl on March 23, 2017, 06:51:18 PM
Quote from: lundah on March 21, 2017, 04:11:59 PM
What version MiCollab? I seem to recall this being a bug in a recent (in the last year?) release.

7.2.1.10

Where can i get different versions of the MiCollab client from for testing?
Title: Re: MiCollab call history issue
Post by: VinceWhirlwind on March 23, 2017, 10:04:07 PM
By upgrading your MiCollab Server.

/ucs/dl/UnifiedCommunicatorAdvanced.msi
Title: Re: MiCollab call history issue
Post by: brad_kl on March 23, 2017, 11:39:58 PM
Quote from: VinceWhirlwind on March 23, 2017, 10:04:07 PM
By upgrading your MiCollab Server.

/ucs/dl/UnifiedCommunicatorAdvanced.msi

so the MiCollab client version is tied to the MiCollab server version? As in, if i want to run a more recent client version, i need to update the server version?
What about minor updates e.g. 7.2.1.10 to 7.3 - does Mitel release minor updates and how do we get these?
Title: Re: MiCollab call history issue
Post by: brad_kl on March 24, 2017, 12:32:57 AM
Reading the documentation it looks like the minor update to 7.3 is pretty straight forward to do.

It is fairly low risk/low impact? Do i need to do it after hours and do a backup first?
Title: Re: MiCollab call history issue
Post by: johnp on March 25, 2017, 08:30:31 AM
Quote
so the MiCollab client version is tied to the MiCollab server version? As in, if i want to run a more recent client version, i need to update the server version?
What about minor updates e.g. 7.2.1.10 to 7.3 - does Mitel release minor updates and how do we get these?

This is partially true. You can run a newer client and it likely will function in you case. I was running the 7.3 prior to our last upgrade. This allows you to deploy the client if necessary so that all users aren't prompted for the upgrade.

To get the client, I download the iso and use 7 zip to extract the msi

Software/6000MAS/Blade-MiCollab_Client_Service-7.3.0.29-01.noarch/packages/mitel-rad-uca-client-7.3.0.27-1.i386.rpm/mitel-rad-uca-client-7.3.0.27-1.i386.cpio/usr/ucs/dl