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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: petr.necas on March 02, 2017, 11:52:29 AM

Title: SMDR problem
Post by: petr.necas on March 02, 2017, 11:52:29 AM

I'm trying to understand how SMDR works but it keeps me surprised.

I have 2 extensions, 471 and 472.
I configured a speed call *472 -> 0800123456

Three cases:

1) When I set call forward always on 472 to *472 and when I call from 471 to 472 the following record is produced (this looks ok to me):
" 03/02 17:36:05  0000:00:10 471          800123456                 AF                 472                  002   2471                                    A0020639 A                                            "

2) When I turn off the call forwarding and enable call rerouting always for 472 to *472 the following record is produced:
" 03/02 17:39:33  0000:00:16 471          800123456                 AS                                      002   2471                                    A0020645 A                                            "

3) If I dial *472 from 471, same record is produced:
" 03/02 17:42:12  0000:00:11 471          800123456                 AS                                      002   2471                                    A0020647 A                                            "

The only diffrence between 1) and 2) is that in 2) the Third Party (472) is missing and in the call is detected as speed call (see S vs F).

Is there any way in 2) to know that the 471 dialed 472 and not the speed call *472?

Title: Re: SMDR problem
Post by: ralph on March 02, 2017, 06:15:25 PM

I'm not sure on this but I think there is an option to "record transfers".
I'd play with that to see if it made a difference.

Ralph

Title: Re: SMDR problem
Post by: petr.necas on March 03, 2017, 02:33:53 AM

Thank you for your reply.

Changing "SMDR Record Transfer" or "MCD - Report Transfers" options doesn't make any difference in this.

Petr