Mitel Forums - The Unofficial Source
Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: dhehir on August 19, 2010, 05:02:39 AM
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Hi all,
As you will be able to tell when I get to the end of my ramble I am fairly new to this Mitel Gubbins, I had a basic training course about 18 months ago, but have bearly touched a 3300 since. So, please bear with me.
The system I am working on is a 3300 with SW 8.0.9.20 (plans are afoot to bring this up to date).
We are using the night service 1 option during OOH to direct all calls destined for reception to an OOH voicemail message telling folks that the reception is closed.
which looks something like this:
DAY: Dial in trunk - digits modified to dial 800 - then a speed dial from 800 to 100 = reception
NIGHT: As with day but with call rerouting assignment for ext 100 to night 1 (111 huntgroup with VM exts 180 to 188) = callers to reception hear the message informing reception is closed.
This works fine so far.
Now, they have the requirement for another dial in number to play a different OOH message. So i tried to set it up like so:
DAY: Dial in trunk - digits modified to dial 802 - 802 is a multicall button on a few phones. works fine.
NIGHT: as with day but with call rerouting assignment for 802 to night 1 (112 huntgroup with VM exts 189)
I set up a new mailbox for 112 with a test message.
now while in night mode 1, if I dial 112 I get my test message, however, if I dial 802, I now get the OOH message that is used by reception.
I also tried rerouting to an real extension, which works fine, so i thought i'd set up a call forward always on this ext to 112 and again, this puts me through to the reception message and not my test message.
I hope this makes some sort of sense (it does in my head - but thats a strange place).
I'm sure there is something simple I'm missing, so any help on this matter would be most gratefully received.
Thanks
dhehir
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Try to build a mailbox for the 802 number and reroute it to the pilot number of your VM.