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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: AchtungNate on February 27, 2017, 10:34:41 AM

Title: Mailboxes that alert more than one phone?
Post by: AchtungNate on February 27, 2017, 10:34:41 AM

Long shot but does anybody have any clues about having a single mailbox alert more than one phone?

A few of our departments have missed some voice messages when a certain member of staff isn't in/on shift. In my opinion they should just develop a better operational procedure with daily checks but I'm trying to make it as user proof as possible.

I'm aware I can use the email system to alert users to check the mailbox but wondered if it were possible to do it all using the phones alone?

Thanks.

Title: Re: Mailboxes that alert more than one phone?
Post by: cholzhauer on February 27, 2017, 11:51:00 AM

I've never seen anything like that in programming; as you've seen, the option is just for one station.

I send the voicemail to a group email box to alleviate the problem of having a single person on vacation.

Title: Re: Mailboxes that alert more than one phone?
Post by: AchtungNate on February 27, 2017, 12:03:09 PM

Quote from: cholzhauer on February 27, 2017, 11:51:00 AM

I've never seen anything like that in programming; as you've seen, the option is just for one station.

I send the voicemail to a group email box to alleviate the problem of having a single person on vacation.

Thanks Chol, that was pretty much my go to option.

Title: Re: Mailboxes that alert more than one phone?
Post by: DND ON on February 27, 2017, 12:14:01 PM

You can use Dynamic Extension Express to light multiple lamps.

Title: Re: Mailboxes that alert more than one phone?
Post by: Tech Electronics on February 27, 2017, 01:04:42 PM

AchtungNate,

Look at getting Phone Manager setup which does just what you are wanting to do.

Thanks,

TE

Title: Re: Mailboxes that alert more than one phone?
Post by: AchtungNate on February 28, 2017, 04:07:18 AM

Quote from: Tech Electronics on February 27, 2017, 01:04:42 PM

AchtungNate,

Look at getting Phone Manager setup which does just what you are wanting to do.

Thanks,

TE

We're currently using Phone Manager 4 on site. I wasn't aware of that sort of  functionality in it!?

Title: Re: Mailboxes that alert more than one phone?
Post by: Tech Electronics on February 28, 2017, 09:38:17 AM

AchtungNate,

I am not sure prior to 4.2 on how it will look, but if you look within your MCS go to:

Configuration > Site > Features > Applications > Group Messaging

This is the functionality that you are looking for. I am sure it was on the Xarios product line so it should be there. Setting it up is pretty simple and it works great for all the customers I have set it up for.

Thanks,

TE

Title: Re: Mailboxes that alert more than one phone?
Post by: AchtungNate on March 09, 2017, 05:10:19 AM

TE you absolute LEGEND.

Thanks you so much, we were told by our telephone support company that this was impossible.

Tested and fully working.

Karma given and well deserved.