Mitel Forums - The Unofficial Source
Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: onesolution on February 20, 2017, 11:38:27 AM
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Curious if there is a way to set a range for the Parked Calls so we do not end up with, "John, we have a call parked for you on 2,672" With some of the other systems out there, the park # resets after the call is disconnected going back to 1 or 01. Any feedback is greatly appreciated.
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Anyone have any ideas on this?
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from the help files "Each controller can have 99 simultaneous calls parked. All 99 can be parked on the same DN or on different DNs. Each parked call is assigned an index number in the range 01 to 99." so it looks like it should never be higher than 99.....
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from the help files "Each controller can have 99 simultaneous calls parked. All 99 can be parked on the same DN or on different DNs. Each parked call is assigned an index number in the range 01 to 99." so it looks like it should never be higher than 99.....
It appears they are parking calls directly on the extensions (for example, extension 2672), not orbits... SO retrieving the call is Park Retrieve 2672+# (# for oldest call, or you can specify the specific slot 00-99)
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I read it as they are parking the calls on orbits and thinking the call park slot would eventually get into the thousands as it did not reset; hence the 0 -99 for slots (maximum call that can be parked) so the slot would increase to 99 and then revert to 1. It has been a while since I dealt with park...
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As there isn't an indication of where a call is parked. You could set up multi zones such that the end user picks it up from the zone with #. # being longest parked. This may require a saavy parker :-)
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You could program a 'phantom' number that a call can be transferred to.
To pick up the call you could dial the direct pickup code followed by the phantom DN.
Other than that you might be able program System Speed Calls for retrieving the call with a # for the longest waiting.
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If the volume is low we usually use a group park and program the group park keys on the receptionists phone and the users soon get used to the group park function. You can retrieve them either with the same group park key programmed on a set or using call aprk retrieve/slt number or # (longest waiting).
TBH it needs more info from the OP as to frequency of parking, how long calls are parked for and how many users use call park....