Mitel Forums - The Unofficial Source

Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: Saltrock23 on February 16, 2017, 06:42:50 AM

Title: Mitel ARS Digits Dialled
Post by: Saltrock23 on February 16, 2017, 06:42:50 AM

Hi

Im trying to improve the ARS on a site and have added all the approiate ARS digit dialled and there routesso i can clamp donw on COR my issue is i have added

907
02
97
98

Which covers all local and mobile bit now i want to delete the existing Digits Dialled

9
90

9 Deleted fine but

90  wont delete it comes up with error  "The associated telephone directory entries should be deleted"

I have checked the associated directory numbers field and theirs nothing in there.  I have checked the telephone directory and it has some 9~07 mobile users input

Any ideas how i can get rid of this 90 as if not i cant implement COR properly

Title: Re: Mitel ARS Digits Dialled
Post by: ralph on February 16, 2017, 07:04:35 AM

I'm pretty sure it's going to be in the telephone directory.
We usually see that when we try to remove a button on a phone that has an entry.

Ralph

Title: Re: Mitel ARS Digits Dialled
Post by: Saltrock23 on February 16, 2017, 07:26:29 AM

Yeah just resolved had to delete all 9~07 numbers from telephone directory then i could clear it then i just restored backed up directory

Thanks