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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: eia on February 13, 2017, 12:27:27 PM

Title: SYS ALARM 132
Post by: eia on February 13, 2017, 12:27:27 PM

We keep getting "sys alarm 132" on the phone displays on "some" not "all" phones.
Anyone know what this means or where I can find it in the logs? I looked at the alarm logs but didn't see any 132 alarm in there.
I did see some license  errors like "A125 ALARM Invalid Software License - Reset In 16 Minutes" in the log?
Thanks for any insight!

Title: Re: SYS ALARM 132
Post by: dwayneg on February 13, 2017, 01:33:44 PM

The reason you see it only on some phones is that alarms are only displayed on phones listed in SYSTEM/PHONE RELATED INFORMATION/FLAGS/ADMINISTRATOR. Alarm 132 is for INVALID OR MISSING LICENSE KEY INFORMATION.  I'd start by clicking on ABOUT/MITEL SOFTWARE LICENSE at top of screen, see if that gives you a clue.  Especially make sure none of the quantities show "X of Y" to show a X greater than the Y.

Title: Re: SYS ALARM 132
Post by: eia on February 13, 2017, 01:59:03 PM

Thanks for the feedback. Indeed it seems the license isn't loaded anymore, we are checking with our vendor on this.

Title: Re: SYS ALARM 132
Post by: PhoneSlayer on February 13, 2017, 04:57:00 PM

Was the software recently upgraded? It sounds like a licensekey needs to be downloaded from AMC and installed on the PBX.

Title: Re: SYS ALARM 132
Post by: eia on February 15, 2017, 09:33:30 AM

The software was upgraded around 6 months ago, we just recently see this error.
Anyhow, turns out our vendor had to reload the licenses onto the little USB key to resolve the issue...