Mitel Forums - The Unofficial Source
Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: tylerlaczko on February 02, 2017, 12:32:59 PM
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We have our phones setup if not answered forward to my cell phone. I would like to see the original users number when forwarded but our Mitel 3300 is currently sending my office number.
EG
111-111-1111 calls my direct line 222-222-2222
direct line does not answer and forwards the call to my cell phone 222-222-2222 -> 333-333-3333 (cell phone)
The number displays as 222-222-2222 (office phone) on my cell when ringing.
I would like to pass 111-111-1111 to my cell phone 333-333-3333
I have went under Class of Service Options
Selected our class of service number (11)
Went to the following two sections
I assumed the setting was "Originator's Display Update In Call Forwarding/Rerouting Yes" but it is not working.
Display
After Answer Display Time
Calling Name Display - Internal - ONS Yes
Calling Number Display - Internal - ONS Yes
Display ANI/DNIS/ISDN Calling/Called Number Yes
Display ANI/ISDN Calling Number Only Yes
Display Caller ID on multicall/keylines Yes
Display Caller ID On Multicall/Keylines Timer 5
Display Caller ID On Single Line Displays For Forwarded Calls Yes
Display Dialed Digits during Outgoing Calls Yes
Display DNIS/Called Number Before Digit Modification No
Display Held Call ID on Transfer Yes
Display Transfer Destination on Recall No
Hot Desk External User - Display Internal Calling ID No
Maintain Ringing Party During Recall No
Non-Prime Public Network Identity Yes
Originator's Display Update In Call Forwarding/Rerouting Yes
Suppress Delivery of Caller ID Display between Sets No
Suppress Delivery of Caller ID Display between Sets - Override No
Suppress Display Of Account Code Numbers No
Suppress Redial Display No
Call Forwarding/Rerouting
Call Forward - Delay 0
Call Forward No Answer Timer 15
Call Forward Override No
Call Forwarding (External Destination) Yes
Call Forwarding (Internal Destination) Yes
Call Forwarding Accept Yes
Call Reroute after CFFM to Busy Destination No
Call Forwarding Reminder Ring (CFFM and CFIAH only) No
Disable Call Reroute Chaining On Diversion No
Group Call Forward Follow Me Accept No
Group Call Forward Follow Me Allow No
Third Party Call Forward Follow Me Accept No
Third Party Call Forward Follow Me Allow No
Use Held Party Device for Call Re-routing Yes
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What type of trunks do you have?
This function is often trunk dependent. With CO/POTS not able to provide this function at all, and PRI/SIP capable but depending on your providers setup and Caller ID rules. (I.E. will the provider allow you to send out Caller ID that does not ride/belong to that circuit.)
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I have one full 23 line PRI
What specifically should I be asking my provider?
- do you allow sending out Caller ID that does not ride/belong to that circuit.
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I have one full 23 line PRI
What specifically should I be asking my provider?
- do you allow sending out Caller ID that does not ride/belong to that circuit.
Yes, you could ask them that.
Or, how do you dictate what outbound caller id is sent out from deskphones now? From within the Users and Services form or one of the other methods?
Try manually programming your extension to give off a phone number that wouldn't belong to the company, and see what happens when you call your cell from you desk phone.