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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: Frontline on February 01, 2017, 10:23:49 AM

Title: Forward DID to external number
Post by: Frontline on February 01, 2017, 10:23:49 AM

Site has one DID that rings (3) phones during the day but needs to forwarded to an external number at night. The number it needs to forward to changes on a weekly rotation for whoever is on call

I'm looking for a simple solution so that anyone can forward the DID to the cell number of the person on call.

My thought is to build a phantom extension and put a multi call key on the phones of the 3 people that need to ring during the day

For night operation I believe they could use call forward follow me 3rd party, but that would require a long digit string to be entered each night and then undone in the morning.

Is there an easier solution that I am missing? I would like to reduce as many key strokes as possible as well as possibly giving an indication on the 3 phones that the number is forwarded


Any thoughts would be appreciated

Thank you

Title: Re: Forward DID to external number
Post by: mszodiac on February 01, 2017, 04:06:00 PM

Do you have a Nupoint voicemail where you can interface the DID to?

Title: Re: Forward DID to external number
Post by: ZuluAlpha on February 01, 2017, 04:55:59 PM

If the call is not answered during the day, what happens?

Title: Re: Forward DID to external number
Post by: VinceWhirlwind on February 01, 2017, 09:21:20 PM

Quote from: Frontline on February 01, 2017, 10:23:49 AM

For night operation I believe they could use call forward follow me 3rd party, but that would require a long digit string to be entered each night and then undone in the morning.

You could program that on a key for them.
Or they could do a CFA to a speed dial that sends the call to the external number.

Title: Re: Forward DID to external number
Post by: Frontline on February 02, 2017, 11:10:32 AM

Quote from: mszodiac on February 01, 2017, 04:06:00 PM

Do you have a Nupoint voicemail where you can interface the DID to?

There is a NuPoint VM being used

Quote from: ZuluAlpha on February 01, 2017, 04:55:59 PM

If the call is not answered during the day, what happens?

They want this particular call to ring 3 users until the call is answered during the day

Quote from: VinceWhirlwind on February 01, 2017, 09:21:20 PM

Quote from: Frontline on February 01, 2017, 10:23:49 AM

For night operation I believe they could use call forward follow me 3rd party, but that would require a long digit string to be entered each night and then undone in the morning.

You could program that on a key for them.
Or they could do a CFA to a speed dial that sends the call to the external number.

Can I program the entire string to a key? How would they then cancel the forward, dial cancel feature code(or code on another key)

Thank you all for the responses

Title: Re: Forward DID to external number
Post by: VinceWhirlwind on February 02, 2017, 06:42:01 PM

Yes, two keys, one for on and one for off.

Title: Re: Forward DID to external number
Post by: Frontline on February 03, 2017, 01:17:09 PM

Got it.

Thank you all for the information