Mitel Forums - The Unofficial Source
Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: Saltrock23 on January 27, 2017, 10:18:52 AM
-
Hi
I have a compnay which i am configuring. The setup im using is as below
Main Number **8508 comes in
2 digits absorbed
8508 is number of auto attendant and takes call
caller given 3 options 8505,8510,8520
Caller selects and gets put through
My questions is i have noticed that i needed to have the number 8508 actually programmed into a phone at a line button or no calls came through is this correct.
Can i have this ext 8508 solely as a Auto attend number and let it be dealt with by that or dies it need to be populated elsewhere.
Or is there a better way to configure. My concern is that if someone resets that user or phone then the line will be gone and no calls will be processed?
-
Hi Saltrock23,
Is the key forwarded to VM? If so you could try using a Hunt Group?
-
Hi
If i program a hunt group as 8508 do i just set the call rerouting to always voicemail?
I take it i leave the hunt group with no members? But does this mean i will need to remove the single line button first to create the hunt group?
-
Yes, You'll have to delete the button before you can make it a hunt group.
It cant' exist in the system when you're create something new with it.
Ralph
-
Also instead of call rerouting the hunt group to voicemail, you could just make the members of the 8508 Hunt Group a few of your voicemail ports and have the Hunt Group Type as "VoiceMail"
-
Is this embedded vmail? Think it is and it's a MLAA box