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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: Crowtalks on January 24, 2017, 06:14:57 PM

Title: mcd 7.2 Locked IP devices
Post by: Crowtalks on January 24, 2017, 06:14:57 PM

I am programming a 3300 7.2 that has a NuPoint, so all IPs are Multi-devices. I have hooked up a couple of 5340e phones for testing calling and they both show LOCKED. I have checked the COS, I have verified they both are actually built as 5340e devices and I have the interconnect and tenant populated. They can't even call each other, much less place a call externally (except for 911, that call completes)

I have looked in maintenance  using LOCATE Feature extension [number], it shows:
IP Device ID:    1                                                             
Circuit Location : 1 3 1 1 1                                                   
Extension : 3221                                                               
Active Features :                                                               
Phone Lock: UnLocked                                                           
Service Level: Multi-device                                                     
MAC Address : 08:00:0F:88:85:90                                                 
Zone ID: 1 

Any ideas?

Title: Re: mcd 7.2 Locked IP devices
Post by: johnp on January 24, 2017, 06:24:15 PM

Did you create the multi device group?

Title: Re: mcd 7.2 Locked IP devices
Post by: Crowtalks on January 24, 2017, 08:11:07 PM

If I have to create a Multi-device group on the 3300...then the answer is no. The last time I installed one, I was configuring the sets as FULL.

Does this happen in Group Programming?

Thanks, Jim

Title: Re: mcd 7.2 Locked IP devices
Post by: Crowtalks on January 24, 2017, 08:18:25 PM

I looked up Multi Device User groups in Edocs...thanks for the tip, johnp

Title: Re: mcd 7.2 Locked IP devices
Post by: Crowtalks on January 25, 2017, 09:07:27 AM

I admit that I have never had to program an IP phone as a multi-device just to get it to work. I went to multi device group and when I try to program a pilot number that is not a DN, it says: A Pilot Number must be assigned to a mulitline IP set.

When I try to use an existing IP set DN, it says: All Multi-device user licenses allocated to this node have been used.

I have 188 Multi-device user licenses and I have used about 60 so far.

Any ideas?

Thanks, Jim

Title: Re: mcd 7.2 Locked IP devices
Post by: Crowtalks on January 25, 2017, 09:16:23 AM

I figured it out, I forgot to allocate the licenses...

Jim

Title: Re: mcd 7.2 Locked IP devices
Post by: acejavelin on January 25, 2017, 11:00:07 AM

Is this standalone or with MiCollab? MiCollab, if configured properly, should be running the show, you build and manage users there, and a few quick templates and you can build all these users in minutes.

I'm just guessing you have MiCollab because you likely have UCC licenses, sounds like something is missing here.

Title: Re: mcd 7.2 Locked IP devices
Post by: ZuluAlpha on January 25, 2017, 04:14:19 PM

Quote from: Crowtalks on January 25, 2017, 09:16:23 AM

I figured it out, I forgot to allocate the licenses...

Jim

I have locked phones out before because I had 5320 set for the type in the 3300 but the phone itself was a 5320e, or even a 5340.

Title: Re: mcd 7.2 Locked IP devices
Post by: Crowtalks on January 25, 2017, 04:17:53 PM

It is an install with the MCD and a MiCollab NVM...1st MiCollab rodeo for me...

Thanks, Jim

Title: Re: mcd 7.2 Locked IP devices
Post by: acejavelin on January 25, 2017, 05:10:59 PM

Quote from: Crowtalks on January 25, 2017, 04:17:53 PM

It is an install with the MCD and a MiCollab NVM...1st MiCollab rodeo for me...

Thanks, Jim

First one is a real learning experience... gets easier the second and third go around.