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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: glennmitel on August 10, 2010, 06:30:04 AM

Title: MWI With 3300 and exchange
Post by: glennmitel on August 10, 2010, 06:30:04 AM

Hello

i am unable to get the MWI working when i leave a voicemail on Microsoft UM

anyone got any ideas ????

Title: Re: MWI With 3300 and exchange
Post by: bluewhite4 on August 10, 2010, 08:07:13 AM

What exchange version are you using, and what 3300 load?

There are known issues with this in some of the 3300 loads, and only exchange 2010 can light MWI's.

Title: Re: MWI With 3300 and exchange
Post by: glennmitel on August 10, 2010, 08:11:50 AM

hello

i am running 4.1 sp2 mitel and exchange 2010 enterprise

Title: Re: MWI With 3300 and exchange
Post by: bluewhite4 on August 10, 2010, 08:14:02 AM

Hmmm we had to go to 4.1SP2 to get it to work. Happen to have a trace of it when it attempts to light the lights?

Title: Re: MWI With 3300 and exchange
Post by: glennmitel on August 10, 2010, 08:16:26 AM

just doing that now will update when i finish

cheers

Title: Re: MWI With 3300 and exchange
Post by: glennmitel on August 12, 2010, 12:40:36 PM

i am not seeing anything on the wireshark trace

Title: Re: MWI With 3300 and exchange
Post by: bluewhite4 on August 12, 2010, 12:58:17 PM

What do you mean your not seeing anything? No sip/rtp traffic at all? Or no attempt by the exchange to turn on the MWI?

Title: Re: MWI With 3300 and exchange
Post by: Chakara on August 12, 2010, 11:49:37 PM

You are looking for a SIP-Notify message i think....

-Chak

Title: Re: MWI With 3300 and exchange
Post by: glennmitel on August 13, 2010, 04:07:26 AM

i cant see any SIP-Notify messages in the wireshark trace


are there any settings in the UM sip peer profile i need to change

Title: Re: MWI With 3300 and exchange
Post by: bluewhite4 on August 13, 2010, 08:38:14 AM

Just to double check, on the exchange server.....
Organization Config -> UM -> UM Gateway, within the properties, is it set to "Allow message Waiting Indicator"?

Title: Re: MWI With 3300 and exchange
Post by: glennmitel on August 13, 2010, 09:15:09 AM

hello

yep got that ticked