Mitel Forums - The Unofficial Source

Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: fishermitchellg on January 14, 2017, 05:57:03 PM

Title: Enable a call holding threshold?
Post by: fishermitchellg on January 14, 2017, 05:57:03 PM

Good Afternoon,
             We are slated to get some crippling ice Sunday into Monday here in the Midwest. My Contact Center has to maintain operation no matter what, even if only a few employees show up. I have an emergency message I can play which directs all calls to voicemail (In the event of tornadoes).

I am wondering if there are any threshold settings to dictate how many calls can hold. For instance, only allow 5 callers to queue, anything over would be directed to a voicemail explaining due to inclement weather we are unavailable to leave a message.

Any input, or other creative solutions would be greatly appreciated.

Title: Re: Enable a call holding threshold?
Post by: sarond on January 15, 2017, 04:09:10 AM

First question is what version MiCC and are you using IVR from MiCC?