Mitel Forums - The Unofficial Source

Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: jherlitz on December 29, 2016, 10:35:14 AM

Title: ACD Question
Post by: jherlitz on December 29, 2016, 10:35:14 AM

I created a new ACD group.  Everything works great, except when no one is logged in, we get a fast busy on the number?  When someone is logged in, it rings through fine.  Any ideas what I missed?

Thank you,

Title: Re: ACD Question
Post by: ZuluAlpha on December 29, 2016, 11:55:26 AM

Sounds like the "Path Unavailable Answer Point Directory Number" isn't set, or set to an incorrect number.

Title: Re: ACD Question
Post by: jherlitz on December 30, 2016, 03:01:44 PM

That was it, I accidentally entered the ext in a field a couple above it, and not path unavailable.  Boom it works great now.  Thanks...