Mitel Forums - The Unofficial Source
Mitel Forums => Mitel Software Applications => Topic started by: fishermitchellg on December 22, 2016, 02:32:01 PM
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Does anyone know of which reporting is available to see what prompts a caller is pressing in the IVR? I'm trying to figure out how far into the automated system a caller goes before they either drop off or stop hitting prompts and just opt to be transferred to a live agent.
I'm sure there are logs somehwere with this, but I am hoping there is some canned reporting somewhere with this info.
Thanks for any help!